Join the Who's Who of UK Call Centres
In March 2009 we founded the Who's Who of UK Call Centres on the business-networking website LinkedIn.com.
Our aim was simply to provide a single point of focus for call centre industry professionals who wish to share knowledge and experiences.
Since its launch the membership has rocketed and is rapidly heading towards 1,000 current and future leaders. Are you among them?
Join today! Membership of the Who's Who is free. If you already have a LinkedIn profile, simply click below to register:
http://www.linkedin.com/groupRegistration?gid=1803753
If you haven't yet got a LinkedIn profile, then go to www.LinkedIn.com and set one up. It is free and takes about 3 minutes.
Also, help us meet our target of 2,000+ members by the end of 2009 by telling your colleagues about the Who's Who group.
New Report: Maintaining Customer Experience in a Recession
Directors' Dining Club: London Dinner Report March 2009
The Q1 2009 Directors' Dining Club London dinner was kindly sponsored by Jacada, leaders in unified desktop solutions, and took place in the Davies private dining room of Gordon Ramsay at Claridge's.
Click below to download the report:
Directors Dining Club March 2009 London Dinner Report.pdf
The Directors' Dining Club was founded in 2008 as a unique discussion forum for the UK's customer service leaders. The aim of the Club is to encourage insightful debate and discussion and provide direction during this period of economic and trading uncertainty.
For more information on the Directors' Dining Club and future sponsorship opportunities, please contact Jon Snow (the Club chairman) 0845 053 1187 or jon.snow@oneweekmedia.co.uk.
Directors' Dining Club archive
The inaugural London meeting of the Directors' Dining Club, sponsored by Jacada, took place in November 2008 in the Davies private dining room of Gordon Ramsay at Claridge's, to discuss the topic: Customer Retention in Challenging Times.
To download the discussion paper please < click here >
Call Centre 101 - New Issue!
Click the secure link below for your copy of our management consulting magazine Call Centre 101. This is an Interactive PDF publication.
The unique format sets four management objectives each week and leading industry experts offer their advice and guidance as to how to achieve those objectives.
Information services for customer contact leaders
Welcome to the Call Centre Clinic, the premier provider of management information for call centre and customer service professionals. As a member of the Call Centre Clinic you can receive our family of news and information services.
These include:
OneWeek in UK Call Centres < sample issue > delivered each Friday by email in interactive PDF format
MidWeek Experts Update < sample issue > delivered each Wednesday by email in interactive PDF format
5-a-Day Executive Briefing < sample issue > delivered daily by email in PDF format
Call Centre 101 < sample issue > delivered each Thursday by email in interactive PDF format
Only members of the Call Centre Clinic can receive the above publications. Join today! See the section below.
Become a member of the Call Centre Clinic
For management within corporate or public sector call centres, membership is FREE!
To register to become a member < click here > for a 30-day free trial of our services. After the trial you automatically become a full member.
If you are a consultant or work within a supplier or outsourcing organisation, < click here > for a 30-day free trial. After the trial, one of our Member Care team will contact you regarding subscription and advertising opportunities.
Click here to download the < Call Centre Clinic Membership Brochure >
Expert help and advice in the Call Centre Clinic section
The mission of CallCentreClinic.com is to facilitate information and business exchange. This Call Centre Clinic section is the heart of the initiative, providing Call Centre Experts a platform to communicate their ideas, experiences and understanding to a high calibre management audience.
To view the Consulting Q&As please < click here >.
Make informed purchases with the Buyer's Guide series
Make informed purchase decisions with the new Buyer's Guide series from Call Centre Clinic. Below are the Buyer's Guides we have launched so far.
Alternatively, download the Buyer's Guide series contents table: Buyers Guide Series.pdf
If your organisation would like an entry in one or more of the Buyer's Guides please email jon.snow@oneweekmedia.co.uk or call 0845 053 1187. Whether you are a buyer or a supplier, please feel free to suggest new Buyer's Guides.
Buyers Guide to Architects.pdf
Buyers Guide to Call Centre Solutions.pdf
Buyers Guide to Call Recording.pdf
Buyers Guide to IVR and Speech Recognition.pdf
Buyers Guide to Knowledge Enabled Solutions.pdf
Buyers Guide to Locating in the UK.pdf
Buyers Guide to Locating Offshore.pdf
Buyers Guide to Management Consulting.pdf
Buyers Guide to Marketing Services.pdf
Buyers Guide to On-Hold Services.pdf
Buyers Guide to Outsourcing.pdf
Buyers Guide to Recruitment.pdf
Buyers Guide to Technology Consultants.pdf
Buyers Guide to Telemarketing.pdf
