Top 5 'No-Brainer' Technology Investments for 2010

Unified Desktop - How to achieve exceptional customer service and reduce costs.

Workforce Management - A technology with a proven business case and usual ROI within 12 months.

Speech Analytics - What is the cost to your business of ignoring customer insight?

Sip Station - Keep it simple and clear the clutter.

Business Process Management - Business agility as the basis of service and efficiency improvement.

Call Centre Business Daily

Providing the most comprehensive coverage of the UK call centre business space, Business Daily has grown over the past two years  to become the no.1 daily briefing for customer contact professionals.

Sample an issue > Call Centre Business Daily October 28th.pdf

It's free! If you work in a call centre or customer service role you can receive Call Centre Business Daily for free.

Simply email the editor Jon Snow on jon.snow@oneweekmedia.co.uk and request a free subscription.

If you work for a supplier of products or services (including consultants and outsourcers) then you can receive ten issues of Business Daily on a no-obligation, free-trial basis. After the ten issues the trial will stop (no catches). Email Jon Snow on jon.snow@oneweekmedia.co.uk and request your ten-issue free-trial.

Join the Who's Who of UK Call Centres

In March 2009 we founded the Who's Who of UK Call Centres on the business-networking website LinkedIn.com.

Our aim was simply to provide a single point of focus for call centre industry professionals who wish to share knowledge and experiences.

Since its launch the membership has rocketed and is rapidly heading towards 1,500 current and future leaders. Are you among them?

Join today! Membership of the Who's Who is free. If you already have a LinkedIn profile, simply click below to register:

http://www.linkedin.com/groupRegistration?gid=1803753

If you haven't yet got a LinkedIn profile, then go to www.LinkedIn.com and set one up. It is free and takes about 3 minutes.

Also, help us meet our target of 2,000+ members by the end of 2009 by telling your colleagues about the Who's Who group.

Maintaining Customer Experience in a Recession

Directors' Dining Club: London Dinner Report March 2009

The Q1 2009 Directors' Dining Club London dinner was sponsored by Jacada, leaders in unified desktop solutions, and took place in the Davies private dining room of Gordon Ramsay at Claridge's.

 Click below to download the report:

Directors Dining Club March 2009 London Dinner Report.pdf 

The Directors' Dining Club was founded in 2008 as a unique discussion forum for the UK's customer service leaders. The aim of the Club is to encourage insightful debate and discussion and provide direction during this period of economic and trading uncertainty.

For more information on the Directors' Dining Club and future sponsorship opportunities, please contact Jon Snow (the Club chairman) 0845 053 1187 or jon.snow@oneweekmedia.co.uk.

Directors' Dining Club archive

The inaugural London meeting of the Directors' Dining Club, sponsored by Jacada, took place in November 2008 in the Davies private dining room of Gordon Ramsay at Claridge's, to discuss the topic: Customer Retention in Challenging Times.

To download the discussion paper please < click here >