Welcome!
Welcome to the Call Centre Clinic, a new initiative dedicated to delivering an unrivalled information service to call centre professionals of all disciplines.
The Call Centre Clinic has its origin in our OneWeek in UK Call Centres publication, which was launched in 2003 and is now supported by 3,000 subscribers. Those subscribers have become the founder Members of the Call Centre Clinic.
From now until the year-end we are undertaking a marketing campaign to introduce our brand and services to 15,000 UK call centre executives. Our target is to have 10,000 Members by the end of 2008.
Become a Member of the Call Centre Clinic
For management within corporate or public sector call centres, membership is FREE!
To register to become a member < click here > for a 30-day free trial of our services. After the trial you automatically become a full member.
If you are a consultant or work within a supplier or outsourcing organisation, < click here > for a 30-day free trial. After the trial, one of our Member Care team will contact you regarding subscription and advertising opportunities.
Call Centre Clinic LIVE: Attrition Boot Camp 2008
The senior management conference for the UK call centre industry.
June 4th & 5th 2008
Sofitel St James' London
Download the < Conference Brochure > here.
To book delegate places please email: Jon.Snow@OneWeekMedia.co.uk or call 0845 053 1187.
Join the leaders of the call centre industry and tackle the biggest issue in customer management - staff attrition. Learn innovative strategies for attraction, recruitment and retention.
Fresh, innovative thinking is the theme of this unique conference. Call Centre Clinic's conference team have carefully researched and selected expert speakers from within the call centre industry, from leading consulting practices, and from outside. The aim is to deliver an infusion of new ideas and provoke best-practice debate.
Key themes of Attrition Boot Camp 2008 are:
- Costing staff disengagement and attrition
- Building a compelling employer brand
- Retention through diversity - attracting diverse candidates
- The issue of remuneration
- Making employee engagement a strategic priority
- Role of team leaders in engagement and retention
- Enabling agent's personal growth and development
Knowledge-share and expert-led debate and discussion
Attrition Boot Camp 2008 isn't a traditional conference. It is grounded in the Agent's Journey from pre-application, through recruitment and into employment. The speakers will facilitate thought-provoking debate and discussion, both in the conference room and during the networking breaks. Four 30-minute panel & delegate debates have been built into the programme and delegates will be encouraged to share their experiences.
Chaired by Peter Massey, the Managing Director of customer consultancy Budd, the speakers include:
- Rob Hawthorn, Customer Service Director, UK Commercial Bank, Barclays plc
- Martin Tiplady, Director of Human Resources, Metropolitan Police
- Helen Rosethorn, Chief Executive, Bernard Hodes Group UK
- Sharon Adair, Head of Training & Development, Customer Services, O2
- Paul Reed, Resource Manager, Customer Contact Centres, Tesco plc
- Alexi Marmot, Professor of Facility and Environment Management, University College London
- Paul Clark, Senior Director, Bank of Scotland
- Steve Connolly, Principal Consultant, Analysys Mason
- Kaye Thorne, Founding Partner, Employer Brand Institute
- Alistair Leathwood, Managing Director, FreshMinds Talent
- Catherine Chubb, Call Centre Pay Report, Incomes Data Services
- Francesca Randle, Director, Cactus Search
Download the < Conference Brochure > here.
To book delegate places please email: Jon.Snow@OneWeekMedia.co.uk or call 0845 053 1187.
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