Sam Collins | 
23rd Nov 2011 at 12:29 | 739 views | 
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By Gideon Hollander, CEO of Jacada Inc.
There is little doubt “cloud computing” is the buzzword du jour. One only needs to attend an industry trade show or read an IT publication or analyst report, and it will be evident that the world has “gone cloud,” or at a minimum, is rapidly moving to the cloud. Indeed, software vendors proudly boast of their cloud offerings, extolling the evils of “on-premise” software and systems.
We say, not so fast.
The real...
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Sam Collins | 22nd Nov 2011 at 12:36 | 642 views | 0 comments(s)
22nd November 2011 - The importance of sales training in a call centre/telesales environment is something that is often underestimated. Here, Russell Ward explains the need for this type of skill development in the industry, based on his previous experience.
Following last month’s Top 50 Call Centre Workshop seminar, sales performance consultancy Silent Edge – (http://www.silentedge.co.uk/) - has shone a light over an often neglected area in telesales and customer service operati...
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