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Case Studies
Case Studies
MySpace transforms Customer Service with the help of RightNow
RightNow® CX Suite provides critical support to Teacher Support Network
Novacroft selects GMT to improve productivity and reduce labour costs
Yorkshire Water customer services arm deploys Impact 360 Quality Monitoring software, extending investment and adding new capabilities to help protect customer data and meet PCI requirements
Teleopti/FirstAssist Case Study
P&O Ferries saves £1.6 million and gains major improvements in service and satisfaction
RESPONSE Homecoming Helpline case study
Aviva improves Support Desk with Live Chat