Business Analyst

Job Profile

CCC2452WT 
Business Analyst  
East Midlands
£22-26k + Excellent Benefits and bonuses

The Company

An excellent opportunity to work for one of the leading blue chip companies based in the UK. Our client is looking to employ a Business Analyst to actively manage and construct in the capacity of resource planning and to monitor and report on operational processes.

The Role

Key accountabilities of the role include

• The management and to assist the capacity of planning processes
  
• Determine the resource requirements to process the forecasted volumes and maintain as forecasted variations become known
  
• The implementation and design of standard processes and material for contact centres , ensuring this meets all operational requirements
  
• To identify the requirement of any external clients and ensure the continuous clear direction is maintained.
  
• Identifying variations in performance across the process and recommending corrective actions
  
• Provide support and aid the implementation of projects and monitoring of performance

Knowledge and Experience

• Strong knowledge of Resource Planning
  
• Fantastic verbal and written communication skills
  
• Strong reporting and analytical experience
  
• Experience of a planning environment within a call centre function
  
• Excellent time management and ability to work on own initiative
  
• Knowledge of MIS analysis and reporting
  
• Ability to analyse data in to operational terms and make recommendations
  
• Knowledge of Process Mapping

Process and Timeframes

To register your interest in this exciting opportunity please forward your CV detailing existing remuneration package by e-mail to; william@callcentreassociates.co.uk