Locate Dundee

Microsite Brochure - Locate Dundee

"Talking Tayside" is the contact centre forum for Tayside region, a public-private partnership that works to highlight capabilities of the sector and associated career opportunities.  Public sector partners include Dundee City Council, Dundee College, Angus Council, Perth & Kinross Council, Scottish Enterprise Tayside, Jobcentre Plus and Careers Scotland. Key employer members include Norwich Union, Tesco, HBOS, CleintLogic, BT, Inland Revenue and the Pension Service.

The forum plays a key role in maintaining and developing an industry that has become a key contributor to the local economy now employing approx. 5,000 people in the Tayside region. The contact centre forum promotes the industry to the local workforce and shares best practice on operational issues. 

Talking Tayside has fostered partnerships between employers as well as local training providers to create pre-recruitment training programmes that reflect the needs of employers and produce an adequate supply of qualified, ready to employ people. Key themes include; positive pr and media coverage for all members, establish and maintain relationships with key professional bodies, exchange information and expertise through networking events and recognise best practice within centres and the efforts of staff through an annual Talking Tayside Awards competition.

Talking Tayside Awards

Over 200 invited guests and industry professionals will gather at the Apex Hotel, Dundee on 25th November to celebrate the commitment and talent of local employees and promote excellence, professionalism and outstanding performance within the contact centre industry. The event will be hosted by broadcaster and presenter Jackie Bird. Nominations from within the Tayside Contact Centre industry have been sought for the following twelve award categories:

• Contact Centre of the Year
• Contact Centre Agent of the Year
• Best Newcomer Award
• Team Player/Manager of the Year
• Agent in the Community Award
• Contact Centre manager of the Year
• Operations Manager of the Year
• Team Leader of the Year
• Support Professional of the Year
• Best Contact Centre Training Award
• Best Company Culture
• Contact Centre Community Award

For further information on Talking Tayside:

T:   01382 228545

E:   talking.tayside@dundeecity.gov.uk  

W:  www.dundeecity.gov.uk/talkingtayside

Locate Dundee

The City of Dundee is the regional centre for Tayside.  Dundee is extremely proud of its successful contact centre industry and the ongoing development of Talking Tayside. 

Employers have discovered Dundee's principal asset - its workforce, which is consistently singled out for praise by investors.  The potential benefits of Dundee as a contact centre location are considerable and more details of the opportunities available to potential investors can be found on the Locate Dundee website.