Outsourcing Clinic

Outsourcing offshore: Paradise or Peril?

Comment from Stuart Mackie, Business Development Director at Genesys Telecommunications Once again, issues of offshoring and outsourcing are in the news - Datamonitor suggests that more UK companies are now looking to outsource their customer services, and there are regular reporte ... read more

Date - 07/03/2008
Category - Outsourcing Clinic

Does talk of 'convergence' mask business process outsourcing growth where customer is still king?

By Alan Stewart, head of marketing, Telecom Service Centres (TSC) The trend to entertain business process outsourcing (BPO) at strategic level lies counter to the history of most outsourcing being quickly cast to tactical and operational levels. BPO is strategic where it involves ... read more

Date - 29/06/2007
Category - Outsourcing Clinic

Why do organisations outsource their customer care?

C lientLogic is a leading international business process outsourcing provider of customer care, technical support and customer acquisition, with 50 facilities in 13 countries across four continents. Our consistent service quality helps clients reduce costs, improve retention and increase ... read more

Date - 10/11/2006
Category - Outsourcing Clinic

Why do customers say they don't like talking to offshore centres and yet companies keep moving contact centres offshore? What can make the difference?

Peter Massey, managing director, Budd   T: 07802 793 515  E:   peter.massey@budd.uk.com    The headlines are always grabbed by consumer stories of offshore's unpopularity. Indeed a number of businesses have now made it overt in their adve ... read more

Date - 27/10/2006
Category - Outsourcing Clinic

What does BPO mean to a traditional contact centre outsourcer?

Contact Centre Outsourcing The rapid growth in contact centres within the UK market over the past ten years has been driven principally by deregulation in a number of industries and by the changing needs of customers looking to gain access to products and services at any time and i ... read more

Date - 20/10/2006
Category - Outsourcing Clinic

Why should a Contact Centre offshore to Egypt?

Xceed Contact Center is the largest and most sophisticated Contact Center in the southern Mediterranean region. We are an Egyptian-based provider of intergrated customer contact solutions to commercial and government clients worldwide. Recent news that the UK insurance group Norwic ... read more

Date - 15/09/2006
Category - Outsourcing Clinic