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Customer Services Manager

 

Job Title: Customer Services Manager
Location: South East
Salary: £50k + OTE
Job type: Permanent
Reference: DJHC4013

One of the biggest branded organisations in Britain is looking for a Customer Services Manager to head up their customer services functionality in the UK. This role will ensure that service excellence is delivered across all customer touch points and customer satisfaction is a competitive advantage with services and products.

The role promises to be challenging and fast paced.

Responsibilities:

  • To effectively manage the customer services team day to day; ongoing motivation and support, act as a point of escalation for complaints and queries
  • Effectively liaise between operations and logistics to constantly improve company performance
  • Ensure that perfect order scores are maintained and improved on an ongoing basis
  • Lead and develop direct reports against personal KPI’s
  • Plan and forecast customer service resources both financially and operationally
  • To operate within regulated guidelines ensuring adherence across your team
  • Represent and translate the honest and open culture of the organisation to your team members


Required attributes:

  • Effectively and clearly communicate at all levels in any given scenario
  • Committed to providing customer service excellence
  • Real man-manager and strives in getting the best out of people
  • Commercially astute having experience of budgetary responsibility
  • Ability to work under pressure and deliver deadlines
  • Highly self motivated and a self starting attitude
  • Target driven and results orientated
  • Positive and resilient


Candidates are required to have a substantial background in customer services within a regulated environment. This role incorporates B2C and B2B activity and experience of managing supply and logistics is essential.

For more information, or to apply for this role, please contact: mail@douglas-jackson.com or telephone to speak to a consultant now on: 0845 6209720.  Visit us at: www.douglas-jackson.com.

Douglas Jackson are a specialist recruitment consultancy and executive search company, working specifically within the Executive and skilled Contact Centre, Call Centre and Customer Service recruitment markets, recruiting Directors, Managers, Head of and Analysts across the Call Centre industry.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified.  We will not be able to enter into any discussions or offer any assistance regarding sponsorship.