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Autonomy selected as preferred technology partner for Capgemini unit
Autonomy selected as preferred technology partner for Capgemini unit Autonomy Corporation plc a global leader in infrastructure software for the enterprise announced it has been selected by Capgemini Telecom Media Défense SAS, the French Business Unit of the "Telecom, Media ... read moreDate - 28/08/2008
Category - Partnerships
Interactive Intelligence releases enhanced SIP Proxy for distributed enterprises and call centres
Interactive Intelligence releases enhanced SIP Proxy for distributed enterprises and call centres Interactive Intelligence a global provider of unified IP business communications solutions, has released version 4.0 of its Interaction SIP Proxy(TM), which includes features for increase ... read moreDate - 28/08/2008
Category - Call Centre Solutions
Xactly and AIM Technology partner to drive call centre performance and profitability
Xactly and AIM Technology partner to drive call centre performance and profitability Xactly Corporation, the leader in on-demand sales performance management, and AIM Technology, a leading provider of analytical performance-management software solutions for contact centers and service ... read moreDate - 28/08/2008
Category - Performance Managem't
Verint Witness Actionable Solutions rates #1 for vendor reputation in National Association of Call Centers reader survey
Verint Witness Actionable Solutions rates #1 for vendor reputation in National Association of Call Centers reader survey Verint Systems Inc announced that it was selected as the top vendor when it comes to company reputation in a National Association of Call Centers (NACC) survey publ ... read moreDate - 28/08/2008
Category - Awards
USA: Honeywell Emergency Notification Service gives Delaware State University fast, reliable communications
USA: Honeywell Emergency Notification Service gives Delaware State University fast, reliable communications Honeywell announced that Delaware State University (DSU) in Dover, Del., will use the Instant Alert(R) Plus notification service to help communicate with students, faculty and s ... read moreDate - 28/08/2008
Category - Call Centre Solutions
South Africa: Rand Water CRM improves communication flow with Datacentrix
South Africa: Rand Water CRM improves communication flow with Datacentrix IT services and solutions provider Datacentrix is in the process of implementing Microsoft Dynamics CRM 4.0 for Rand Water's Customer Service and Corporate Communications departments, in order to replace its ... read moreDate - 28/08/2008
Category - CRM
Germany: InVision Software AG receives major order from renowned European energy provider
Germany: InVision Software AG receives major order from renowned European energy provider In July, InVision Software AG one of the leading international providers of solutions for enterprise-wide workforce management, received a major order from arenowned European energy provider in t ... read moreDate - 28/08/2008
Category - Workforce Management
Insurance industry plunges deep into outsourcing - IBM Global is client-favoured supplier, reports 2008 Black Book
Insurance industry plunges deep into outsourcing - IBM Global is client-favoured supplier, reports 2008 Black Book The insurance industry, which has lagged behind others in outsourcing business and technology processes abroad, is now the fastest growing offshore service sector with a CAGR o ... read moreDate - 28/08/2008
Category - Market Research
Maia expands with new offices and appointments
Maia expands with new offices and appointments maia consulting, established in 1999, is a contact centre training and consultancy company which employs 125 staff. As part of their offering, maia focusses on assessing call quality and measuring customer experience by benchmarking and t ... read moreDate - 28/08/2008
Category - Corporate News
Altitude Workout'08 gathers top contact centre experts to draw industryıs technological roadmap
Altitude Workout'08 gathers top contact centre experts to draw industry's technological roadmap Altitude Software, a global leader in contact center solutions, hosts its third Central Europe User Group Conference in Hasselt, Belgium on 18 and 19 September. The annual eve ... read moreDate - 27/08/2008
Category - Events
KNOVA Version 7.2 named trend-setting product of the year by KMWorld
KNOVA Version 7.2 named trend-setting product of the year by KMWorld KNOVA, a Consona CRM solution and worldwide leader in service resolution and knowledge management solutions for the enterprise announced that KNOVA Version 7.2 has been named to KMWorld's Trend-Setting Products. ... read moreDate - 27/08/2008
Category - Awards
USA: SonicWALL secures virtual call centre for Ascend One
USA: SonicWALL secures virtual call centre for Ascend One SonicWALL, Inc a leading secure network infrastructure company announced that Maryland-based financial services provider Ascend One Corporation has virtualized its call center and maintained security by deploying a SonicWALL Av ... read moreDate - 27/08/2008
Category - Virtual Call Centres
USA: CSC inks BPO services contract extension with tier one group insurer
USA: CSC inks BPO services contract extension with tier one group insurer CSC announced that a leading provider of group life, health insurance and other insurance products has extended its business process outsourcing (BPO) services agreement with CSC to support a large block of indi ... read moreDate - 27/08/2008
Category - BPO
USA: Project InVision achieves increased productivity with AltiGen Unified Communications Solutions
USA: Project InVision achieves increased productivity with AltiGen Unified Communications Solutions AltiGen® Communications, Inc a leading provider of VoIP business telephone systems and unified communications solutions for small-to-medium businesses (SMBs), including companies wi ... read moreDate - 27/08/2008
Category - Unified Communications
Survey demonstrates that gaps are closing between consumer expectations and retailer readiness for cross-channel execution
Survey demonstrates that gaps are closing between consumer expectations and retailer readiness for cross-channel execution Sterling Commerce, an AT&T Inc company, released the results of a recent survey that shows that the gaps are closing between consumer expectations for a seaml ... read moreDate - 27/08/2008
Category - Market Research