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Stellar wins “Vendor of the Year” from Affinion International
Stellar wins "Vendor of the Year" from Affinion International 10th March 2010 - Stellar, the Irvine-based outsourced contact centre announced a double scoop of awards presented to them by one of their key clients, Affinion International. --------------------------------------- ... read moreDate - 10/03/2010
Category - Awards
ASC to exhibit new VoIP recording and quality monitoring solutions at UC Expo, London
ASC to exhibit new VoIP recording and quality monitoring solutions at UC Expo, London 10th March 2010 - ASC a leading global provider of innovative solutions to record, analyze and evaluate communications announced it will demonstrate its new VoIP recording solution, EVOip 10.0 toget ... read moreDate - 10/03/2010
Category - Quality Monitoring
Aspect to demonstrate the business benefits of unified communications at UC Expo 2010
Aspect to demonstrate the business benefits of unified communications at UC Expo 2010 10th March 2010 - Aspect have announced it will be showcasing its unified communications applications for the contact centre and discussing its UC services offerings at UC Expo 2010 on 10-11 March 2 ... read moreDate - 10/03/2010
Category - Unified Communications
Scotland Rugby Star Launches Kwik Fit Insurance Charity of the Year 2010
Scotland Rugby Star Launches Kwik Fit Insurance Charity of the Year 2010 March 10th 2010 - Glasgow Warriors and Scotland international rugby star Johnnie Beattie took time out from training for the crucial upcoming Six Nations test against England to help launch the Kwik Fit Insuranc ... read moreDate - 10/03/2010
Category - Corporate News
LiveVox enhances high balance contact suite with scheduled callbacks
LiveVox enhances high balance contact suite with scheduled callbacks LiveVox Inc., the leading provider of hosted-dialer solutions announced the ability to schedule and execute account callbacks during dialing campaigns. Although this feature could be used valuable across the continuum o ... read moreDate - 10/03/2010
Category - Technology
Jacada receives 2009 Product of the Year Award for Jacada Advisor presented by Customer Interaction Solutions magazine
Jacada receives 2009 Product of the Year Award for Jacada Advisor presented by Customer Interaction Solutions magazine 9th March 2010 - Jacada Ltd a leading provider of customer experience management and process optimization solutions for customer service operations, announced that J ... read moreDate - 09/03/2010
Category - Awards
Altitude Software positioned in Magic Quadrant for Worldwide Contact Center Infrastructure
Altitude Software positioned in Magic Quadrant for Worldwide Contact Center Infrastructure 9th March 2010 - Altitude Software, an independent contact center solutions vendor, announced that analyst firm Gartner, Inc. positioned Altitude Software in the "Magic Quadrant for Co ... read moreDate - 09/03/2010
Category - Awards
USA: American Airlines leverages NICE Interaction Analytics to enhance customer experience
USA: American Airlines leverages NICE Interaction Analytics to enhance customer experience 9th March 2010 - NICE Systems a leading global provider of advanced solutions that enable enterprises and security organizations to extract insight from interactions, transactions and evaluatio ... read moreDate - 09/03/2010
Category - Call Centre Solutions
UK: Telephonetics wins Odeon-UCI Cinemas multi-year contract
UK: Telephonetics wins Odeon-UCI Cinemas multi-year contract 9th March 2010 - Telephonetics PLC, the speech automation and data integration specialist, announces today the signing of an extension to its multi-million pound contract with Odeon-UCI Cinemas for provision of its MovieLIN ... read moreDate - 09/03/2010
Category - Speech Recognition
USA: QVC deploys Clarabridge text analytics solution to gain real-time customer intelligence
USA: QVC deploys Clarabridge text analytics solution to gain real-time customer intelligence 9th March 2010 - Clarabridge, the leading provider of text analytics software used by many Fortune 1000 companies to improve customer experience management (CEM) announced that QVC, one of the worl ... read moreDate - 09/03/2010
Category - Call Centre Solutions
USA: Southwest Gas deploys IP-based communications software suite from Interactive Intelligence
USA: Southwest Gas deploys IP-based communications software suite from Interactive Intelligence 9th March 2010 - Southwest Gas in partnership with Altivon has deployed an all-in-one IP-based communications software suite from Interactive Intelligence As a result of the deploymen ... read moreDate - 09/03/2010
Category - Call Centre Solutions
Poland: Inteligo Financial Services S.A. uses Cisco technology for Poland's first distributed call centre infrastructure
Poland: Inteligo Financial Services S.A. uses Cisco technology for Poland's first distributed call centre infrastructure 9th March 2010 - Cisco announced that Inteligo Financial Services S.A. has deployed a Cisco® Unified Contact Center Enterprise solution at its country ... read moreDate - 09/03/2010
Category - Call Centre Solutions
South Africa: Exxaro improves shared services centre operations with real-time CRM solutions from SAP
South Africa: Exxaro improves shared services centre operations with real-time CRM solutions from SAP 9th March 2010 - Exxaro, a diversified mining company with operations in South Africa, implemented the SAP® Customer Relationship Management 7 (SAP CRM) application from SAP AG ( ... read moreDate - 09/03/2010
Category - CRM
USA: Parkland Health & Hospital System improves care, cuts costs with Amcom Software unified communications solutions
USA: Parkland Health & Hospital System improves care, cuts costs with Amcom Software unified communications solutions 9th March 2010 - Amcom Software, Inc, announced that its unified communications solutions are enabling Parkland Health & Hospital System to enhance patient ca ... read moreDate - 09/03/2010
Category - Unified Communications
BT and Charity Technology Trust offer charities a new platform for collecting telephone donations
BT and Charity Technology Trust offer charities a new platform for collecting telephone donations Charity Technology Trust (CTT) has announced a partnership with BT to enable charities to significantly cut the cost of collecting telephone donations while reducing the risk of theft and fr ... read moreDate - 09/03/2010
Category - Technology