Call Centre Newswire

Articles 1 to 15 of 1679

Graham Technology becomes ciboodle

Graham Technology becomes ciboodle  Graham Technology, a provider of customer-oriented business software and services has changed its name to ciboodle. Following its recent acquisition by SWORD Group, the company has adopted the name of its flagship product to reflect the focus of ... read more

Date - 13/05/2008
Category - Corporate News

Garlands enhances its Collections and Debt Recovery services portfolio

Garlands enhances its Collections and Debt Recovery services portfolio  Garlands Call Centres has capitalised on over 27 years of credit management experience to create a Centre of Excellence for Collections and Debt Recovery. The new operation will supply a broad range of tailor- ... read more

Date - 13/05/2008
Category - Corporate News

USA: StarTek renews agreement with global 50 communications provider

USA: StarTek renews agreement with global 50 communications provider One of the world's largest telephone, Internet and wireless companies has renewed a multi-year agreement with StarTek Inc a leading provider of high-value outsourced customer management solutions. StarTek will man ... read more

Date - 13/05/2008
Category - BPO

Saudi Arabia: Al Rajhi Bank harnesses the power of Cisco Unified Contact Centre Solution

Saudi Arabia: Al Rajhi Bank harnesses the power of Cisco Unified Contact Centre Solution Cisco, the worldwide leader in networking that transforms how people connect, communicate and collaborate announced that Al Rajhi Bank, one of Saudi Arabia's leading Islamic banks has chosen to depl ... read more

Date - 13/05/2008
Category - Call Centre Solutions

Avaya appoints new leader to drive R&D operations in India

Avaya appoints new leader to drive R&D operations in India Avaya, a leading global provider of business communications applications, systems and services announced the expansion of its R&D operations in Pune as part of its initiative to increase its foothold in India. Simultaneously ... read more

Date - 13/05/2008
Category - Corporate News

HP to acquire EDS for US$13.9 billion

HP to acquire EDS for US$13.9 billion HP and EDS announced that they have signed a definitive agreement under which HP will purchase EDS at a price of $25.00 per share, or an enterprise value of approximately $13.9 billion. The terms of the transaction have been unanimously approved by the ... read more

Date - 13/05/2008
Category - Corporate News

Enkata and leading analyst firm reveal contact centre best practices for first contact resolution

Enkata and leading analyst firm reveal contact centre best practices for first contact resolution Enkata, a leading provider of performance management software announced it is working with Yankee Group to share best practices for contact center first contact resolution (FCR). Through a new ... read more

Date - 13/05/2008
Category - Performance Managem't

Salesforce.com unveils Salesforce Summer '08 at Dreamforce Europe

Salesforce.com unveils Salesforce Summer '08 at Dreamforce Europe Salesforce.com the market and technology leader in Software-as-a-Service (SaaS) and Platform-as-a-Service (PaaS) previewed Salesforce Summer '08 at Dreamforce Europe. Salesforce.com's 26th generation release, Sale ... read more

Date - 13/05/2008
Category - Events

USA: Large US communications company extends contract with Convergys for relationship management solutions

USA: Large US communications company extends contract with Convergys for relationship management solutions Convergys Corporation a global leader in relationship management, announced  that a leading US communications company with millions of subscribers has extended and expanded its ag ... read more

Date - 13/05/2008
Category - Call Centre Solutions

KANA named a service leader by CRM Magazine

KANA named a service leader by CRM Magazine KANA Software Inc a world leader in multi-channel customer service announced that it was named a Service Leader by CRM Magazine for the second year in a row. Each year, CRM Magazine recognizes companies that meet and exceed customers' dem ... read more

Date - 13/05/2008
Category - Awards

Autonomy eTalk receives 2008 CRM Excellence Award

Autonomy eTalk receives 2008 CRM Excellence Award Autonomy Corporation plc a global leader in infrastructure software for the enterprise announced that Technology Marketing Corporation (TMC)'s Customer Interaction Solutions magazine has named Autonomy etalk's Intelligent Contac ... read more

Date - 13/05/2008
Category - Awards

Envox CT Connect 7 now rated “Avaya Compliant”

Envox CT Connect 7 now rated "Avaya Compliant" Envox Worldwide, a leading global provider of Internet protocol (IP)-voice solutions announced that Envox CT Connect 7, its standards-based computer telephony integration (CTI) software, is compliant with key contact center solutions fr ... read more

Date - 13/05/2008
Category - Call Centre Solutions

Verint Systems achieves significant patent milestone

Verint Systems achieves significant patent milestone Verint Systems Inc announced it has surpassed 400 patents and patent applications worldwide, the majority of which are issued or filed with the United States Patent and Trademark Office. These patents significantly strengthen the com ... read more

Date - 13/05/2008
Category - Workforce Management

Transversal delivers the answers to TV Licence questions online

Transversal delivers the answers to TV Licence questions online  TV Licensing, the organisation responsible for collecting UK TV licence revenues, has launched Ask TV Licensing, a new website service that aims to improve the online customer experience and deliver greater value for the ... read more

Date - 12/05/2008
Category - Call Centre Solutions

beCogent appoints head of contact centres for Glasgow and Erskine

beCogent appoints head of contact centres for Glasgow and Erskine Leading Scottish-based customer contact business beCogent has appointed Justene Donnelly as its head of contact centres for Glasgow and Erskine. Justene (34) has joined beCogent after a varied career in the contact centr ... read more

Date - 12/05/2008
Category - Corporate News