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Envision names Mark C. Perrin executive vice president of sales and service
Envision names Mark C. Perrin executive vice president of sales and service 11th March 2010 - Envision Telephony, Inc., a leading global provider of workforce optimization (WFO) solutions for the contact center and enterprise, announced that Mark C. Perrin has been appointed executiv ... read moreDate - 11/03/2010
Category - Appointments
LiveOps receives Network Products Guide 2010 Product Innovation Award
LiveOps receives Network Products Guide 2010 Product Innovation Award 11th March 2010 - LiveOps announced that Network Products Guide, the industry's leading information technology research and advisory guide, has named the LiveOps On-Demand Contact Center Platform a winner of th ... read moreDate - 11/03/2010
Category - Awards
Alcatel-Lucent and its Genesys brand contact centres placed in leaders quadrant of Magic Quadrant for Contact Center Infrastructure, Worldwide Report
Alcatel-Lucent and its Genesys brand contact centres placed in leaders quadrant of Magic Quadrant for Contact Center Infrastructure, Worldwide Report 11th March 2010 - Alcatel-Lucent announced that market research firm Gartner, Inc. placed Alcatel-Lucent and its Genesys brand in the Leaders Qu ... read moreDate - 11/03/2010
Category - Awards
Aspect positioned in the Leaders Quadrant for 2010 Magic Quadrant for Contact Center Infrastructure Worldwide
Aspect positioned in the Leaders Quadrant for 2010 Magic Quadrant for Contact Center Infrastructure Worldwide 11th March 2010 - Aspect, a global provider of unified communications (UC) and collaboration services and software announced it has been positioned by Gartner, Inc. in ... read moreDate - 11/03/2010
Category - Awards
Indosoft enhances its call centre software, Q-Suite
Indosoft enhances its call centre software, Q-Suite 11th March 2010 - Indosoft, a leading provider of call center software for Asterisk announces enhancements to its Q-Suite ACD. Q-Suite stands out as one of a kind with its unique and functional ACD for Asterisk with an evolved API t ... read moreDate - 11/03/2010
Category - Call Centre Solutions
New product from Jacada will enhance complex call centre applications, ease training costs and reduce errors
New product from Jacada will enhance complex call centre applications, ease training costs and reduce errors 11th March 2010 - Jacada Ltd a leading provider of customer experience management and process optimisation solutions for customer service operations announced the launch of Ja ... read moreDate - 11/03/2010
Category - Call Centre Solutions
How to improve your customer experience using interactive, multi-channel proactive customer communications
How to improve your customer experience using interactive, multi-channel proactive customer communications 111th March 2010 - Organizations are making a shift from reactive to proactive customer communications and tapping into the varied communications channels and devices often pref ... read moreDate - 11/03/2010
Category - Webinars
Stellar wins “Vendor of the Year” from Affinion International
Stellar wins "Vendor of the Year" from Affinion International 10th March 2010 - Stellar, the Irvine-based outsourced contact centre announced a double scoop of awards presented to them by one of their key clients, Affinion International. --------------------------------------- ... read moreDate - 10/03/2010
Category - Awards
ASC to exhibit new VoIP recording and quality monitoring solutions at UC Expo, London
ASC to exhibit new VoIP recording and quality monitoring solutions at UC Expo, London 10th March 2010 - ASC a leading global provider of innovative solutions to record, analyze and evaluate communications announced it will demonstrate its new VoIP recording solution, EVOip 10.0 toget ... read moreDate - 10/03/2010
Category - Quality Monitoring
Aspect to demonstrate the business benefits of unified communications at UC Expo 2010
Aspect to demonstrate the business benefits of unified communications at UC Expo 2010 10th March 2010 - Aspect have announced it will be showcasing its unified communications applications for the contact centre and discussing its UC services offerings at UC Expo 2010 on 10-11 March 2 ... read moreDate - 10/03/2010
Category - Unified Communications
Scotland Rugby Star Launches Kwik Fit Insurance Charity of the Year 2010
Scotland Rugby Star Launches Kwik Fit Insurance Charity of the Year 2010 March 10th 2010 - Glasgow Warriors and Scotland international rugby star Johnnie Beattie took time out from training for the crucial upcoming Six Nations test against England to help launch the Kwik Fit Insuranc ... read moreDate - 10/03/2010
Category - Corporate News
LiveVox enhances high balance contact suite with scheduled callbacks
LiveVox enhances high balance contact suite with scheduled callbacks LiveVox Inc., the leading provider of hosted-dialer solutions announced the ability to schedule and execute account callbacks during dialing campaigns. Although this feature could be used valuable across the continuum o ... read moreDate - 10/03/2010
Category - Technology
Jacada receives 2009 Product of the Year Award for Jacada Advisor presented by Customer Interaction Solutions magazine
Jacada receives 2009 Product of the Year Award for Jacada Advisor presented by Customer Interaction Solutions magazine 9th March 2010 - Jacada Ltd a leading provider of customer experience management and process optimization solutions for customer service operations, announced that J ... read moreDate - 09/03/2010
Category - Awards
Altitude Software positioned in Magic Quadrant for Worldwide Contact Center Infrastructure
Altitude Software positioned in Magic Quadrant for Worldwide Contact Center Infrastructure 9th March 2010 - Altitude Software, an independent contact center solutions vendor, announced that analyst firm Gartner, Inc. positioned Altitude Software in the "Magic Quadrant for Co ... read moreDate - 09/03/2010
Category - Awards
USA: American Airlines leverages NICE Interaction Analytics to enhance customer experience
USA: American Airlines leverages NICE Interaction Analytics to enhance customer experience 9th March 2010 - NICE Systems a leading global provider of advanced solutions that enable enterprises and security organizations to extract insight from interactions, transactions and evaluatio ... read moreDate - 09/03/2010
Category - Call Centre Solutions