Call Centre Newswire
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Feb. 3, 2012 -Jacada Inc., a leading global provider of call centre technology designed to improve the customer experience announced its expanding global presence and establishing of a local presence ...
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3rd February 2012 - Aspect, a leading provider of customer contact and Microsoft platform solutions announced that the company has been named the leading global workforce management vendor in the 2011...
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3rd February 2012 – A recent webcast hosted by unified IP business communications solutions provider, Interactive Intelligence Group Inc. (Nasdaq: ININ), has revealed key 2012 contact centre tre...
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3rd February 2012 - KXEN, the leading provider of predictive analytics for business users, announced that E.ON UK, part of the E.ON group, one of the world’s largest investor-owned power and gas...
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3rd February 2012 - Angel, a leading provider of enterprise-focused, cloud-based Customer Engagement Management (CEM) solutions, today announced the appointment of Steve Holton as senior vice presiden...
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2nd February 2012 - The modern social customer has little time or respect for traditional company structures and expects to interact with brands on their own terms on through their favoured platforms,...
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2nd February 2012 - Inisoft, one of the UK’s top software companies has secured a new contract with Aylesbury College, to supply its Captavia Application Management System (CAMS) to help increas...
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2nd February 2012 - ShoreTel Inc. the leading provider of brilliantly simple IP phone systems with fully integrated unified communications (UC) announced it has signed a definitive agreement to ...
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3rd February 2012 - Big-hearted Service Birmingham employees recently welcomed the Lord Mayor Cllr Anita Ward to their Headquarters with a further donation towards her charity appeal.
Cllr Ward tou...
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3rd February 2012 - In December 2011 Jabra and analysis institute Frost & Sullivan conducted a survey, polling 250 contact center managers in Great Britain, France, the U.S., China and India to in...
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2nd February 2012 - FrontRange Solutions, the leading provider of IT Service Management, IT Asset Management and Customer Service Management solutions announced the appointment of Jon Temple as Presid...
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2nd February 2012 - Commercial enterprises with growing mobile workforces, humanitarian organisations, Governments, web-delivered international conferences – almost every organisation now has a ...
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2nd February 2012 - Bolton-based independent telecoms company, Comms Consult, is reporting a 50% increase in enquiries for its Predictive Dialler services from call centres looking to treble their sta...
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1st February 2012 - Jon Ashworth MP visited the bss contact centre in Leicester on Friday 13 January. bss is an award-winning not for profit outsourcing customer interaction service provider that oper...
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1st February 2012 - Interactive Intelligence, a global provider of unified IP business communications solutions, has appointed Joan Hill to the new role of territory manager, Scotland. Joan, who took ...
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