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Graham Technology becomes ciboodle
Graham Technology becomes ciboodle Graham Technology, a provider of customer-oriented business software and services has changed its name to ciboodle. Following its recent acquisition by SWORD Group, the company has adopted the name of its flagship product to reflect the focus of ... read moreDate - 13/05/2008
Category - Corporate News
Garlands enhances its Collections and Debt Recovery services portfolio
Garlands enhances its Collections and Debt Recovery services portfolio Garlands Call Centres has capitalised on over 27 years of credit management experience to create a Centre of Excellence for Collections and Debt Recovery. The new operation will supply a broad range of tailor- ... read moreDate - 13/05/2008
Category - Corporate News
USA: StarTek renews agreement with global 50 communications provider
USA: StarTek renews agreement with global 50 communications provider One of the world's largest telephone, Internet and wireless companies has renewed a multi-year agreement with StarTek Inc a leading provider of high-value outsourced customer management solutions. StarTek will man ... read moreDate - 13/05/2008
Category - BPO
Saudi Arabia: Al Rajhi Bank harnesses the power of Cisco Unified Contact Centre Solution
Saudi Arabia: Al Rajhi Bank harnesses the power of Cisco Unified Contact Centre Solution Cisco, the worldwide leader in networking that transforms how people connect, communicate and collaborate announced that Al Rajhi Bank, one of Saudi Arabia's leading Islamic banks has chosen to depl ... read moreDate - 13/05/2008
Category - Call Centre Solutions
Avaya appoints new leader to drive R&D operations in India
Avaya appoints new leader to drive R&D operations in India Avaya, a leading global provider of business communications applications, systems and services announced the expansion of its R&D operations in Pune as part of its initiative to increase its foothold in India. Simultaneously ... read moreDate - 13/05/2008
Category - Corporate News
HP to acquire EDS for US$13.9 billion
HP to acquire EDS for US$13.9 billion HP and EDS announced that they have signed a definitive agreement under which HP will purchase EDS at a price of $25.00 per share, or an enterprise value of approximately $13.9 billion. The terms of the transaction have been unanimously approved by the ... read moreDate - 13/05/2008
Category - Corporate News
Enkata and leading analyst firm reveal contact centre best practices for first contact resolution
Enkata and leading analyst firm reveal contact centre best practices for first contact resolution Enkata, a leading provider of performance management software announced it is working with Yankee Group to share best practices for contact center first contact resolution (FCR). Through a new ... read moreDate - 13/05/2008
Category - Performance Managem't
Salesforce.com unveils Salesforce Summer '08 at Dreamforce Europe
Salesforce.com unveils Salesforce Summer '08 at Dreamforce Europe Salesforce.com the market and technology leader in Software-as-a-Service (SaaS) and Platform-as-a-Service (PaaS) previewed Salesforce Summer '08 at Dreamforce Europe. Salesforce.com's 26th generation release, Sale ... read moreDate - 13/05/2008
Category - Events
USA: Large US communications company extends contract with Convergys for relationship management solutions
USA: Large US communications company extends contract with Convergys for relationship management solutions Convergys Corporation a global leader in relationship management, announced that a leading US communications company with millions of subscribers has extended and expanded its ag ... read moreDate - 13/05/2008
Category - Call Centre Solutions
KANA named a service leader by CRM Magazine
KANA named a service leader by CRM Magazine KANA Software Inc a world leader in multi-channel customer service announced that it was named a Service Leader by CRM Magazine for the second year in a row. Each year, CRM Magazine recognizes companies that meet and exceed customers' dem ... read moreDate - 13/05/2008
Category - Awards
Autonomy eTalk receives 2008 CRM Excellence Award
Autonomy eTalk receives 2008 CRM Excellence Award Autonomy Corporation plc a global leader in infrastructure software for the enterprise announced that Technology Marketing Corporation (TMC)'s Customer Interaction Solutions magazine has named Autonomy etalk's Intelligent Contac ... read moreDate - 13/05/2008
Category - Awards
Envox CT Connect 7 now rated “Avaya Compliant”
Envox CT Connect 7 now rated "Avaya Compliant" Envox Worldwide, a leading global provider of Internet protocol (IP)-voice solutions announced that Envox CT Connect 7, its standards-based computer telephony integration (CTI) software, is compliant with key contact center solutions fr ... read moreDate - 13/05/2008
Category - Call Centre Solutions
Verint Systems achieves significant patent milestone
Verint Systems achieves significant patent milestone Verint Systems Inc announced it has surpassed 400 patents and patent applications worldwide, the majority of which are issued or filed with the United States Patent and Trademark Office. These patents significantly strengthen the com ... read moreDate - 13/05/2008
Category - Workforce Management
Transversal delivers the answers to TV Licence questions online
Transversal delivers the answers to TV Licence questions online TV Licensing, the organisation responsible for collecting UK TV licence revenues, has launched Ask TV Licensing, a new website service that aims to improve the online customer experience and deliver greater value for the ... read moreDate - 12/05/2008
Category - Call Centre Solutions
beCogent appoints head of contact centres for Glasgow and Erskine
beCogent appoints head of contact centres for Glasgow and Erskine Leading Scottish-based customer contact business beCogent has appointed Justene Donnelly as its head of contact centres for Glasgow and Erskine. Justene (34) has joined beCogent after a varied career in the contact centr ... read moreDate - 12/05/2008
Category - Corporate News