Go BackCall Centre Newswire
Articles 16 to 30 of 1949
Credit crunch yet to bite, says consumer debt industry
Credit crunch yet to bite, says consumer debt industry Research sponsored by Firstsource, a global business process outsourcing company, indicates that the credit crunch has not yet had a major impact on the consumer debt management industry. More than a quarter of respondents ( ... read moreDate - 02/07/2008
Category - Market Research
Talisma powers over 10 million chats per month with astounding results
Talisma powers over 10 million chats per month with astounding results Talisma Corporation, an nGenera company and the leading Customer Interaction Management (CIM) software solution provider announced Talisma Chat now powers more than 10 Million chats per month with some customers re ... read moreDate - 02/07/2008
Category - Call Centre Solutions
InStranet wins ContactCenterWorld.com 2008 Members' Choice Award
InStranet wins ContactCenterWorld.com 2008 Members' Choice Award InStranet, Inc a global provider of multi-channel knowledge applications, has been awarded the Best in Class Overall Category Award for Best Knowledge Management Solution (EMEA- 2008), as presented by ContactCenterWo ... read moreDate - 02/07/2008
Category - Awards
USA: Issue resolution drives loyalty, retention, satisfaction, according to CFI Group's Contact Center Satisfaction Index
USA: Issue resolution drives loyalty, retention, satisfaction, according to CFI Group's Contact Center Satisfaction Index The ability of Customer Service Representatives to resolve customer issues is the most critical driver of customer satisfaction, loyalty, and word of mouth rec ... read moreDate - 02/07/2008
Category - Market Research
ICT GROUP appoints Richard R. Roscitt to board of directors
ICT GROUP appoints Richard R. Roscitt to board of directors ICT GROUP, INC a leading global provider of customer management and business process outsourcing solutions announced the appointment of Richard R. Roscitt to its Board of Directors. Mr. Roscitt will also serve on the Audit an ... read moreDate - 02/07/2008
Category - Corporate News
Experian advises companies on how to 'make every contact count'
Experian advises companies on how to 'make every contact count' A new report published by Experian lays out the key measures companies need to take in order to deliver a personalised one-to-one marketing experience for their customers. The report comes at a time when eigh ... read moreDate - 02/07/2008
Category - Corporate News
National Trust renews its trust in Vertex
National Trust renews its trust in Vertex Vertex has signed a new 10 year customer management contract with the National Trust. The strategic partnership will continue to manage and deliver end-to-end customer services for the Trust's large and growing membership of over 3.5 ... read moreDate - 02/07/2008
Category - Customer Experience
OnMobile acquires Telisma
OnMobile acquires Telisma OnMobile, India's leading and pioneering Telecom Value Added Services (VAS) provider announced that it has acquired 100% of the leading European Speech Recognition company, telisma. The addition of telisma's standards compliant speech recog ... read moreDate - 02/07/2008
Category - Corporate News
Frost & Sullivan host customer contact Asia Pacific summit
Frost & Sullivan host customer contact Asia Pacific summit According to Frost & Sullivan, Asia Pacific is one of the fastest growth regions in the world for contact centers. The consulting firm found that booming economies of India and China continue to see a surge in new ... read moreDate - 01/07/2008
Category - Market Research
USA: Bath & Body Works tools up call centre automation and improves performance
USA: Bath & Body Works tools up call centre automation and improves performance
Minimizing the time and guesswork involved in locating product details, Bath & Body Works (BBW) implemented Astute Solutions' RealDialogT and RealDialogT Agent Assist. The interactive knowledge ... read moreDate - 01/07/2008
Category - Call Centre Solutions
ShoreTel receives 2008 IP Contact Center Technology Pioneer Award
ShoreTel receives 2008 IP Contact Center Technology Pioneer Award ShoreTel® Inc a leading provider of Pure IP Unified Communications (UC) solutions announced that it was honored with Technology Marketing Corporation's Customer Interaction Solutions magazine 2008 IP Contact Cen ... read moreDate - 01/07/2008
Category - Awards
Mitel launches advanced IP telephony and unified communications solutions for SMBs
Mitel launches advanced IP telephony and unified communications solutions for SMBs Mitel the trusted provider of unified communications solutions for growing businesses announced several enhancements to its market leading solutions that drive efficiency and productivity and help small ... read moreDate - 01/07/2008
Category - Unified Communications
Empirix launches OneSight premium console for contact centres
Empirix launches OneSight premium console for contact centres
Empirix Inc which helps organizations adopt complex communications solutions with confidence announced the latest version of its award-winning application monitoring solution, OneSight®. With OneSight 7.0 and its new Pr ... read moreDate - 01/07/2008
Category - Call Centre Solutions
beRecognised at beCogent and get an extra day holiday
beRecognised at beCogent and get an extra day holiday
Scottish based beCogent is leading the way when it comes to staffing incentives. The company which has four sites across the West of Scotland and employs circa 3000 staff is offering the chance for its staff to beRecognised a ... read moreDate - 01/07/2008
Category - Corporate News
Verint Systems honours Sabio with "Best EMEA Project" Award at its 2008 EMEA Partner Conference
Verint Systems honours Sabio with "Best EMEA Project" Award at its 2008 EMEA Partner Conference Verint Systems Inc announced that it has honoured Sabio, a contact centre services and solutions company, with the award for "Best EMEA Project" at its recent 2008 EMEA Part ... read moreDate - 01/07/2008
Category - Awards