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Call Centre Newswire

Page 3 of 553
88
Views

NextiraOne builds telecommunications network for Poland’s National Stadium in Warsaw

May 09, 2012 – NextiraOne, Europe’s leading expert in communications services, has announced the implementation of a telecommunication network for the National Stadium in Warsaw, a multi-f... read more

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98
Views

Eckoh secures two three year contracts in the Utility Sector

9th May 2012 - Eckoh the UK’s leading provider of speech recognition and associated payment solutions across voice, web and mobile channels, is pleased to announce it has been selected by three ... read more

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529
Views

USAN selected by Rooms To Go for multichannel contact centre + social media monitoring capabilities

9th May 2012 - USAN, a worldwide provider of a comprehensive portfolio of multichannel contact center products and technologies, announced today that Rooms To Go, America’s #1 independent furnit... read more

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307
Views

Salesforce.com positioned as Leader in the Magic Quadrant for CRM Customer Service Contact Centers

9th May 2012 - Salesforce.com the enterprise cloud computing company announced it has been positioned by Gartner, Inc. in the Leaders quadrant of the Magic Quadrant for CRM Customer Service Contact Ce... read more

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81
Views

Alpine Access named “Cool Vendor” by Leading Analyst Firm

9th May 2012 - Alpine Access, the premier provider of virtual contact center solutions and services, today announced it has been included in the list of “Cool Vendors” in the Cool Vendors ... read more

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175
Views

Interactive Intelligence introduces new Mobile Customer Service Solution

May 8, 2012 - Interactive Intelligence Group Inc. a global provider of unified IP business communications solutions, is releasing a new software platform that enables organisations to rapidly deploy c... read more

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114
Views

Envision announces major upgrade to its Centricity Workforce Optimization Suite

8th May 2012 - Envision announces the next major upgrade of its award-winning Envision® Centricity Team Optimization Suite for workforce management, workforce optimization (WFO), and coaching for ... read more

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183
Views

Novo Technologies Solution Now Rated "Avaya Compliant"

8th May 2012 - Novo Technologies, a leading supplier of call recording, quality and coaching tools for the contact center market announced that its NovoLog6 solution is compliant with key collaboratio... read more

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72
Views

Aspect Benelux announce strategic reseller agreement with Nexct

8th May 2012 - Aspect, a leading provider of customer contact and Microsoft® platform solutions, and Nexct, a specialist in corporate communication and collaboration, today announced a strategic r... read more

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116
Views

IntelliResponse receives 2012 CRM Excellence Award from Customer Interaction Solutions magazine

8th May 2012 - IntelliResponse Systems, providers of the patented IntelliResponse Answer Suite, a multi-channel web self-service software platform that delivers answers to customer and service agent q... read more

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479
Views

Intelecom and Cloud9 Business Analytics partner to provide cloud contact centre services

4th May 2012 - Intelecom, a provider of cloud-based contact centre solutions, is working with Cloud9 Business Analytics Ltd, the call recording and quality monitoring software-as-a-service (SaaS) comp... read more

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105
Views

Enghouse wins prestigious award for Interaction Management

4th May 2012 - Enghouse Interactive announced that its comprehensive portfolio of interaction management solutions has won a prestigious 2012 Long Island Software Award (LISA). Presented by the Long I... read more

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350
Views

C3/CustomerContactChannels partners with Social Dynamx for social media customer care needs

4th May 2012 - C3/CustomerContactChannels (“C3”), a global provider of customer management services, has greatly enhanced is ability to reach and interact with customers through social med... read more

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187
Views

IBM to Acquire Tealeaf Technology

03 May 2012: IBM announced a definitive agreement to acquire Tealeaf Technology, Inc., a leading provider of customer experience analytics software that helps organizations to gain intelligence and re... read more

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170
Views

Noble Systems enhances its Speech Analytics Suite with Agent Performance Measurement Tools

May 02, 2012 - Noble Systems Corporation, a global leader in unified contact center technology solutions announced significant enhancements to Noble® Speech Analytics that provide insight into con... read more

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