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USA: Kaiser Permanente to implement BPM for call centres
USA: Kaiser Permanente to implement BPM for call centres Pegasystems Inc the leader in Business Process Management (BPM) technology announced that Kaiser Permanente, America's leading integrated health plan, has selected Pegasystems' Customer Process ManagerT for Healthcare (C ... read moreDate - 26/08/2008
Category - Call Centre Solutions
South Africa: Intelleca, Unisys, CosmoCom power Telkom hosted contact centre
South Africa: Intelleca, Unisys, CosmoCom power Telkom hosted contact centre Intelleca, a division of the Bytes Technology Group and South Africa's fastest growing contact centre solutions provider, has implemented the CosmoCall Universe platform at Telkom to power Telkom's ne ... read moreDate - 26/08/2008
Category - Call Centre Solutions
SpeechStorm customer, Dixons Store Group Ireland, shortlisted for a European Call Centre Award
SpeechStorm customer, Dixons Store Group Ireland, shortlisted for a European Call Centre Award SpeechStorm, the specialist provider of speech self-service solutions for contact centres, has announced that its client, Dixons Store Group Ireland (part of DSG International Group), has be ... read moreDate - 26/08/2008
Category - Awards
UK: Training event aims to start a customer service revolution
UK: Training event aims to start a customer service revolution Training company, Leaps and Bounds will be stretching people's imagination with the introduction of an 'open space' event, encouraging call centre staff to start a revolution in open thinking. The open spa ... read moreDate - 22/08/2008
Category - Training
USA: Boston Medical Center uses Envox 7 to pioneer a new healthcare delivery model
USA: Boston Medical Center uses Envox 7 to pioneer a new healthcare delivery model Envox Worldwide, a leading global provider of IP-based voice solutions announced that the Envox Communications Development Platform 7, the company's award-winning open, standards-based voice solutio ... read moreDate - 22/08/2008
Category - Call Centre Solutions
USA: Cincinnati Bell renews Convergys contract
USA: Cincinnati Bell renews Convergys contract Convergys Corporation a global leader in relationship management, announced that Cincinnati Bell Inc one of the United States' most respected and best performing local exchange and wireless providers, has renewed its contract with Con ... read moreDate - 22/08/2008
Category - Call Centre Solutions
USA: UCN and Limited Treasures sign global contract
USA: UCN and Limited Treasures sign global contract UCN Inc innovator of on-demand contact center software for intelligent contact routing and agent improvement, has signed a one year, renewable agreement with Tennessee-based Limited Treasures for UCN inContact®, the award-winning ... read moreDate - 22/08/2008
Category - Call Centre Solutions
TouchStar is ranked 40th in the US telecommunications industry by Inc. Magazine in 2008
TouchStar is ranked 40th in the US telecommunications industry by Inc. Magazine in 2008 TouchStar, a world leader in call center technology, has been ranked by Inc. Magazine as the 40th fastest growing Telecommunications Company in America for 2008. Inc. Magazine also ranked TouchStar ... read moreDate - 22/08/2008
Category - Corporate News
CallCopy introduces new VoIP call recording solution for businesses
CallCopy introduces new VoIP call recording solution for businesses CallCopy, Inc a leading provider of call recording and quality monitoring software announced the availability of CallCopy Essential, the company's new VoIP call recording solution that will help small businesses t ... read moreDate - 22/08/2008
Category - Call Recording
eGain's solution for collaborative customer service resolution selected as KMWorld Trend-Setting Product of 2008
eGain's solution for collaborative customer service resolution selected as KMWorld Trend-Setting Product of 2008 eGain Communications Corporation, provider of the top-rated* multichannel customer service and knowledge management software on-premise or on-demand announced that KMWo ... read moreDate - 22/08/2008
Category - Awards
Angel.com wins 2008 SpeechTEK Implementation Award
Angel.com wins 2008 SpeechTEK Implementation Award Angel.com, the leading provider of on-demand call center and Interactive Voice Response (IVR) solutions, announced today that it has won a 2008 Speech Industry Implementation Award for the success of its IVR solution for the Internati ... read moreDate - 22/08/2008
Category - Awards
£30 million investment will speed up response times to customers' leaks and supply loss
£30 million investment will speed up response times to customers' leaks and supply loss United Utilities is investing a total of GBP30.3 million to provide a faster and more efficient service to customers. Part of this investment is in a state-of-the-art workforce management ... read moreDate - 21/08/2008
Category - Call Centre Solutions
IQ Services unveils new voice offerings that integrate with HP software
IQ Services unveils new voice offerings that integrate with HP software IQ Services, a premier provider of voice testing services for contact center and communication solutions and a member of the HP Quality Management Ecosystem, unveiled three new offerings at today's SpeechTEK 2 ... read moreDate - 21/08/2008
Category - Call Centre Solutions
AAA Washington wins implementation award from Speech Technology Magazine
AAA Washington wins implementation award from Speech Technology Magazine Verint Systems Inc announced that AAA Washington has been awarded Speech Technology magazine's "Implementation Award" for its use of Impact 360® Speech Analytics. The company deployed Impact 360 S ... read moreDate - 21/08/2008
Category - Awards
CosmoCom honoured for contact centre innovation
CosmoCom honoured for contact centre innovation CosmoCom, the leader in Contact Center Consolidation 2.0, announced that TMC has recognized its CosmoCall Universe Contact Center platform with its prestigious TMC Labs Innovation Award for 2008, as featured in the current issue of ... read moreDate - 21/08/2008
Category - Awards