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UTOPY announces version 5.2 of award-winning SpeechMiner
UTOPY announces version 5.2 of award-winning SpeechMiner UTOPY, Inc the leading provider of Customer Intelligence and Performance Optimization solutions powered by Speech Analytics announced the general availability of UTOPY SpeechMiner® V5.2, its flagship Speech Analytics product. ... read moreDate - 17/12/2008
Category - Speech Analytics
Globitel Solution now rated “Avaya Compliant”
Globitel Solution now rated "Avaya Compliant" Globitel a leading provider of telecommunication solutions for Call Centers and Telecom Operators today announced that its Call Recording and Quality Monitoring System (SpeechLog) is compliant with key IP Telephony and Contact Centers ... read moreDate - 17/12/2008
Category - Technology
Orange UK signs extended contract with Convergys for relationship management solutions
Orange UK signs extended contract with Convergys for relationship management solutions Convergys Corporation a global leader in relationship management, announced that leading telecommunications provider Orange UK, which has over 17 million subscribers, has signed an extended contract fo ... read moreDate - 16/12/2008
Category - Call Centre Solutions
Convergys opens new office in Cairo
Convergys opens new office in Cairo Convergys Corporation a global leader in relationship management with some 75,000 employees in many countries around the world, announced today it has opened a new office in Smart Village Cairo, the first fully operational technology and business park ... read moreDate - 16/12/2008
Category - Corporate News
COPC International Inc. expands executive team
COPC International Inc. expands executive team Customer Operations Performance Center International Inc. the world's leading authority on customer contact centers and vendor management operations announced the addition of two key executives recruited to implement corporate strategy a ... read moreDate - 16/12/2008
Category - Appointments
Genesys names Conversive an advanced technology partner
Genesys names Conversive an advanced technology partner Conversive, the leading provider of integrated live and automated Web chat announced it has been named an Advanced Technology Partner by Genesys Telecommunications Laboratories, Inc. Under the terms of the partnership agreement ... read moreDate - 16/12/2008
Category - Partnerships
Siemens OpenScape contact centre offers enhanced multi-tenancy capabilities in an easy-to-own, easy-to-deploy acquisition model
Siemens OpenScape contact centre offers enhanced multi-tenancy capabilities in an easy-to-own, easy-to-deploy acquisition model Siemens announced The Siemens OpenScape Contact Center solution can be hosted as a secure multi-tenant platform in a data center on just one enterprise or manag ... read moreDate - 16/12/2008
Category - Call Centre Solutions
Vodafone UK's Les Blacker is named Contact Centre Leader of the Year at the World Contact Centre Awards 2008
Vodafone UK's Les Blacker is named Contact Centre Leader of the Year at the World Contact Centre Awards 2008 Les Blacker, Vodafone UK's Customer Services Manager at Warrington, was named Contact Centre Leader of the Year at the World Contact Centre Awards held in Las Vegas. ... read moreDate - 16/12/2008
Category - Awards
USA: Mondial chooses Experian QAS for address verification
USA: Mondial chooses Experian QAS for address verification Experian QAS, the pioneer of customer data quality software and services announced that Mondial Assistance, a global leader in specialty insurance and emergency assistance services, has rolled out QAS Pro address verification sof ... read moreDate - 12/12/2008
Category - Technology
USA: UCN signs agreement with natural gas energy company
USA: UCN signs agreement with natural gas energy company UCN, Inc, the market leader in on-demand contact center software, has signed an agreement for inContact® Echo® with a rapidly-growing energy services company. The new customer has hundreds of agents at multiple contact cent ... read moreDate - 12/12/2008
Category - Call Centre Solutions
Spain: Spanish Automobile Club RACC relies on workforce management by InVision Software
Spain: Spanish Automobile Club RACC relies on workforce management by InVision Software The RACC, Spain's largest automobile club with more than 1,100,000 members, is going to implement the workforce management (WFM) solution of InVision Software for the scheduling of its employees w ... read moreDate - 12/12/2008
Category - Workforce Management
USA: Device insurance company deploys 2,000 seats of Event Focus
USA: Device insurance company deploys 2,000 seats of Event Focus Iontas announced that an prominent device insurance company has purchased and deployed the state-of-the-art Event Focus to ensure PCI compliance and optimize workforce productivity. This company join hundreds of thousa ... read moreDate - 12/12/2008
Category - Call Centre Solutions
USA: Microlog wins contract from State of Delaware Department of Labor to expand TeleBenefits system
USA: Microlog wins contract from State of Delaware Department of Labor to expand TeleBenefits system Microlog Corporation a Germantown, Maryland-based technology leader in Integrated Voice Response (IVR) and Computer Telephony Integration (CTI) solutions for the Government, Healthcare an ... read moreDate - 12/12/2008
Category - Technology
Yucheng develops call centre for the Bank of China using Siebel CRM
Yucheng develops call centre for the Bank of China using Siebel CRM Yucheng Technologies Limited a leading provider of IT solutions and services to China's banking industry announced that it will develop a new call center for the Bank of China (BOC) worth USD 5 million utilizing Sieb ... read moreDate - 12/12/2008
Category - CRM
Aspect announces general availability of Aspect Unified IP 6.6 with Ask-an-Expert capability and advanced list management
Aspect announces general availability of Aspect Unified IP 6.6 with Ask-an-Expert capability and advanced list management Aspect, a unified communications and contact center software and services provider announced the general availability of Aspect® Unified IPT 6.6 with a new Ask-an ... read moreDate - 12/12/2008
Category - Call Centre Solutions