Call Centre Newswire
Page 529 of 553
UK: Exony expands to deliver contact centre measure and manage capabilities for financial services
Newbury - Exony's Virtualized Interaction Manager (VIM) application has bee...
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USA: 1-800-FLOWERS.COM expands use of Echo from UCN
Salt Lake City - After a successful implementation of the UCN (OTC: UCNN) (BULLETIN BOARD: UCNN) Echo(TM) customer satisf...
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Verizon Business receives 2007 Frost & Sullivan North American Market Leadership Award for hosted contact centre services
Basking Ridge, NJ - Verizon Business is the 2007 recipient of t...
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Autonomy etalk revolutionises customer interaction analysis
Autonomy Corporation plc (LSE: AU. or AU.L), a global leader in infrastructure software for the enterprise, today announced it is revol...
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ciboodle the "best product for delivering live interaction processes" says independent analyst firm
Glasgow, UK - Graham Technology, a provider of customer-oriented business softwar...
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Hosted contact centres shift into high gear
Cincinnati, OH - The hosted contact center market is moving out of the early adopter stage with immense future growth potential according to a new Fros...
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TouchStar announces the release of its newest product: TouchStar Virtual Call Center
Denver, Colorado - Today, TouchStar announces the release of the TouchStar Virtual Call Center system, t...
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Finalists of the National Customer Service Awards 2007 announced
The National Customer Service Awards has selected the finalists for this year's awards. The programme, now in its eighth year,...
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'The Biggest Change is Change'
On 6th and 7th November 2007, John Humphrys will steer the debate on the biggest challenge facing the customer contact profession - how, where and why you d...
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Noetica achieves Certified Microsoft Partnership status
UK - Noetica, the customer interaction management (CIM) software provider, today announced that it has been certified as a Microsoft cu...
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Malaysia: Malaysia's largest insurance company chooses Syntellect for contact centre solution
Phoenix - Syntellect Inc., a leading provider of Customer Interaction Management solutions, today...
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Philippines: Technology and creativity as highlight of e-Services Philippines 2008
The Philippines' largest annual ICT exhibit and conference will highlight a new focus on technology and crea...
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XO Interactive unveils contact centre on-demand
Wokingham - XO Interactive, a subsidiary of XO Communications, has introduced Contact Centre On-Demand, the first end-to-end contact ce...
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Conversation analytics reveal hidden truth within contact centre conversations
Conversation Analytics, a new service from customer management consultancy, CM Insight, will use proven psychologica...
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10 award-winning centres opened their doors this summer
UK - Over 100 Contact Centre specialists were able to visit award-winning Contact Centres to see for themselves how key innovations have be...
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