Capita acquires Full Circle

27th June 2012 - Capita plc, the UK's leading outsourcing and professional services company, a FTSE top 100 company with a history of consistent growth and strong financial performance acquires Full Circle as part of its plans to increase its global delivery network.

Capita has grown steadily over the past 25 years, both organically and through acquisitions, and now has over 46,000 people at over 350 business sites across the UK, the Channel Islands, Europe, Middle East and India. The acquisition of Full Circle will add to Capita’s existing capability, providing outsourced customer service and fully-hosted contact centre solutions. Established in 2005, Full Circle has been directly involved in assisting international clients to offshore successfully to South Africa, and has been associated with the some of the most notable offshore projects in the region.

Vic Gysin, Joint Chief Operating Officer, Capita Group Plc. added: “Capita is one of the largest companies of its kind, providing ‘front-office’ contact centre and back office processing solutions for multiple clients from the private and public sectors, the acquisition of Full Circle, a leading contact centre solutions business in South Africa, will enable us to provide a full range of offshored services in the region to our clients”.

Franco Cotumaccio, Chief Executive Officer, Full Circle Contact Centre Services commented: “We are excited by this development as it helps to achieve our vision in offering an end-to-end solution to customers in both customer management and outsourcing. The acquisition provides true synergy: we will have access to Capita’s international expertise and best practice and Capita will benefit from our local skills and expertise in the transition of international companies to South Africa”.

Premier of the Western Cape, Helen Zille commented: "This is a really exciting time for the BPO industry and I would personally like to welcome Capita to the Western Cape. Capita’s experience helps to reinforce the Western Cape’s reputation as a serious offshore BPO location. Their investment into the region shows the important role that local businesses such as Full Circle have to play in facilitating BPO investment into South Africa.”

Gareth Pritchard, CEO of BPeSA, stated that “the acquisition of Full Circle by Capita demonstrates the high value international companies see in the professionalism of home bred organisations. Capita will play a significant role in developing the industry and thereby become a major contributor in our efforts to create jobs in the Western Cape.”