Go BackSwedish WFM experts KnowTime become part of QPC
London, UK - QPC today announced that it has completed an agreement with KnowTime AB, a workforce management and workforce optimisation services and systems provider operating within the Nordic region, to become part of QPC.
KnowTime's enterprise customers within Northern Europe include Eniro118118 the biggest personal inquiry service in Sweden and The Christian Trade Union, the largest free and independent trade union in Denmark. QPC is a leading supplier of consulting, workforce optimisation systems and training and development services within the European and APAC regions.
KnowTime will use the QPC brand and will provide many new systems and services that will benefit organisations in Sweden, Norway, Denmark and Finland:
Increased consulting capability:
Strategy realisation consulting - alignment of contact centre people, processes and technology with business objectives
Operational consulting - advice about many areas of contact centre operation and workforce optimisation
Better access to generic training - 'WFM123' workforce management courses delivered by QPC to support resource planning skills development
Performance development programmes - 'Results' training and skills management for resource planning to improve business performance
Larger professional services team - providing solution training and support during and after implementation to realise maximum value from solution investments
Augmented customer service - QPC help desk and support 24 x 7 x 365 to back up business critical technology
More project management and engineering resources - QPC teams provide systems architecture, hardware and fast onsite deployment
Access to a greater range of workforce optimisation and training systems and services
The agreement will also enable QPC to supply KnowTime's SNAPS platform that provides valuable functionality additions to the IEX TotalView workforce management system by allocating shifts fairly, calculating pay correctly and providing both schedule and operational analysis.
"The new working relationship with QPC will benefit both our customers and us by extending our solution offering and enabling us to grow", said Bengt Pålsson, CEO of KnowTime. Rob Smale, Managing Director of QPC, also commented, "It's great that KnowTime will be part of QPC, they have considerable contact centre and workforce management experience as well as their own technology to extend the capability of our workforce management platform - both are invaluable for enhancing the solution and best practice knowledge that QPC have become known for".
About QPC
QPC help the world¹s leading businesses like Vodafone, Telstra and Barclays to improve their business performance by enabling their customer service operations to surpass their operational and strategic goals.
QPC's workforce optimisation systems, consulting and training and development services have a substantial track record of reducing costs, increasing revenues and enhancing both customer and employee satisfaction within contact centre and other service environments.
For more information, visit www.qpc.com
About KnowTime
KnowTime has more than 7 years of experience with workforce optimisation and workforce management in the Nordic region (Denmark, Norway, Finland and Sweden). KnowTime has successfully worked with a broad spectrum of contact centre companies in different vertical markets and offer complete solutions including systems, installation, integration and training along with consulting services within resource planning. For more information, visit www.knowtime.se
Date - 29/08/2007
