Analytics

New Actionable Alerts from Inova Solutions turn contact centre reporting into real-time analysis

New Actionable Alerts from Inova Solutions turn contact centre reporting into real-time analysis  Inova Solutions has expanded the capabilities of its web-based dashboard tool for call center management from simple reporting to actionable alerts based on threshold values. These alerts ... read more

Date - 26/08/2008
Category - Analytics

NICE expands its market leading interaction analytics platform

NICE expands its market leading interaction analytics platform  NICE Systems Ltd a leading global provider of advanced solutions that enable organizations to extract Insight from Interactions to drive performance announced the availability of its Interaction Analytics Packaged Business ... read more

Date - 21/08/2008
Category - Analytics

USA: West Interactive dials up SPSS predictive analytics software

USA: West Interactive dials up SPSS predictive analytics software  West Interactive, a subsidiary of West Corporation and a leading provider of automated customer contact solutions, has selected market-leading Predictive Analytics software from SPSS Inc. West Interactive will use ... read more

Date - 20/08/2008
Category - Analytics

Navy Federal deploys SPSS predictive analytics software

Navy Federal deploys SPSS predictive analytics software  As the world's largest credit union and serving the needs of all Department of the Defense (DOD) military and civilian personnel and their families, Navy Federal has a very large and important clientele to please. That&# ... read more

Date - 22/07/2008
Category - Analytics

Clarabridge's content mining platform 3.0 makes customer experience feedback analysis more flexible and intuitive

Clarabridge's content mining platform 3.0 makes customer experience feedback analysis more flexible and intuitive  Clarabridge, the leading provider of text analytics solutions that improve customer experience announced the general availability of Release 3.0 of its Content Mining ... read more

Date - 17/06/2008
Category - Analytics

UpTake 2.0 from Upstream Works - A revolution in call centre analytics

UpTake 2.0 from Upstream Works - A revolution in call centre analytics Upstream Works Software has released UpTake 2.0, a call center analytics solution that lets call centers answer the tough questions quickly and easily. UpTake 2.0 uses ContactSentry technology to immediately track every ... read more

Date - 11/06/2008
Category - Analytics

eLoyalty announces new behavioural analytics security capabilities

eLoyalty announces new behavioural analytics security capabilities eLoyalty Corporation a leading enterprise customer relationship management services and solutions company announced that it has developed a new Behavioral AnalyticsT data security functionality called Secure Communications C ... read more

Date - 21/05/2008
Category - Analytics

Varolii unveils next-generation predictive analytics

Varolii unveils next-generation predictive analytics Varolii Corporation announced Varolii Predictive AnalyticsT an on-demand service that helps organizations understand, analyze and strategically target more effective customer outreach for collections, customer service and loyalty programs ... read more

Date - 19/05/2008
Category - Analytics

CallMiner awarded speech analytics patent

CallMiner awarded speech analytics patent CallMiner, the leader in advanced speech analytics announced it had been awarded a US Patent for Speech Analytics. CallMiner's patented software generates word alternatives to disambiguate confusing phrases used in speech patterning. "W ... read more

Date - 24/04/2008
Category - Analytics

USA: Organisation chooses CallMiner's Speech Analytics and Aspect Unified IP to record, monitor and analyse contact centre calls

USA: Organisation chooses CallMiner's Speech Analytics and Aspect Unified IP to record, monitor and analyse contact centre calls CallMiner, the leader in advanced speech analytics, and Aspect Software, the world's largest company focused solely on unified communications for the con ... read more

Date - 18/04/2008
Category - Analytics

ClickFox and Intervoice launch joint customer analytics solution

ClickFox and Intervoice launch joint customer analytics solution ClickFox,Inc a software company delivering patented technology that analyzes customer experience across any customer service touch-points announced a relationship with Intervoice,Inc. Together Intervoice and ClickFox are ... read more

Date - 18/03/2008
Category - Analytics

Austin Logistics' CallTech and OnQ solution now rated Avaya Compliant

Austin Logistics' CallTech and OnQ solution now rated Avaya Compliant  Austin Logistics, a leading provider of event based analytic solutions announced that its CallTech and OnQ solutions are compliant with Proactive Contact System 3.0 solution from Avaya, a leading global provider ... read more

Date - 06/03/2008
Category - Analytics

NICE selected by Go Daddy Group for its adaptive interaction analytics solution in a VoIP environment

NICE selected by Go Daddy Group for its adaptive interaction analytics solution in a VoIP environment NICE Systems Ltd a leading global provider of advanced solutions that enable organizations to extract Insight from Interactions to drive performance, today announced that The Go Daddy Grou ... read more

Date - 20/02/2008
Category - Analytics

Talisma and ClickFox enhance customer interactions with Intelligent Analytics

Talisma and ClickFox enhance customer interactions with Intelligent Analytics Talisma Corporation the leading Customer Interaction Management software solution provider announced a partnership with ClickFox, the pioneer in providing Customer Experience Analytics software and services to Fo ... read more

Date - 30/01/2008
Category - Analytics

USA: DIRECTV expands its NICE SmartCenter environment with NICE Adaptive Interaction Analytics

USA: DIRECTV expands its NICE SmartCenter environment with NICE Adaptive Interaction Analytics Ra'anana, Israel - NICE Systems Ltd. (NASDAQ:NICE), a leading global provider of advanced solutions that enable organizations to extract Insight from Interactions to drive performance, today ... read more

Date - 14/11/2007
Category - Analytics