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New analytics framework helps organisations measure their contact centre performance
New analytics framework helps organisations measure their contact centre performance 22nd February 2010 - Sabio's Consultancy Practice has launched an innovative performance analytics framework - Sabio Insight - developed specifically to help customer service organisations measu ... read moreDate - 22/02/2010
Category - Analytics
USA: Leading energy provider expands ClickFox deployment for deep customer experience insight
USA: Leading energy provider expands ClickFox deployment for deep customer experience insight 4th December 2009 - ClickFox, the pioneering leader of customer experience analytics (CEA) software and solutions, today announced that a leading Fortune 500 energy services provider is expa ... read moreDate - 04/12/2009
Category - Analytics
Latest Varolii platform release puts power of analytics into hands of users
Latest Varolii platform release puts power of analytics into hands of users 2nd December 2009 - Varolii Corporation, the market and technology leader in proactive outbound communications announced the general availability of the latest release of the Varolii Unified Interact Platform ... read moreDate - 02/12/2009
Category - Analytics
UTOPY partners with Philippines-based Polaris Vanguard
UTOPY partners with Philippines-based Polaris Vanguard 24th November 2009 - UTOPY Inc, the leading provider of Customer Intelligence and Performance Optimization solutions powered by Speech Analytics announced a strategic partnership with Polaris Vanguard, a leading Philippines-based ... read moreDate - 24/11/2009
Category - Analytics
Comprehensive analytics functionality promises new insights into caller behaviour
Comprehensive analytics functionality promises new insights into caller behaviour Angel.com, a leading provider of on-demand, cloud-based business voice solutions announced that the company's new Enterprise Reporting will be generally available in Fall of 2009. Enterprise Reporting u ... read moreDate - 01/09/2009
Category - Analytics
USA: Rosetta Stone speaks fluent customer satisfaction with text analytics software from SPSS Inc.
USA: Rosetta Stone speaks fluent customer satisfaction with text analytics software from SPSS Inc. With the increased popularity of social media, including blog postings, Twitter and Facebook status updates, and chat board responses, consumers are freely sharing opinions, beliefs, prefer ... read moreDate - 16/06/2009
Category - Analytics
Autonomy Interwoven first to deliver social media analytics that understands meaning
Autonomy Interwoven first to deliver social media analytics that understands meaning Autonomy Corporation plc a global leader in infrastructure software for the enterprise announced Autonomy Interwoven Social Media Analysis, a new offering that allows businesses to convert the dynamic co ... read moreDate - 28/05/2009
Category - Analytics
Fujitsu launches business analytics for retailers
Fujitsu launches business analytics for retailers Fujitsu Services, one of Europe's leading IT services companies, is launching a new cost-effective business analytics service aimed at helping retailers turn valuable business data into actionable reporting and analysis. In the c ... read moreDate - 12/02/2009
Category - Analytics
Attensity experiences positive momentum, as companies turn to text analytics solutions to drive key business decisions
Attensity experiences positive momentum, as companies turn to text analytics solutions to drive key business decisions Attensity, the leader in text analytics software for First Person Intelligence announced tremendous momentum in 2008, with prominent new customers and high-profile award ... read moreDate - 01/10/2008
Category - Analytics
SAS announces global availability of SAS for customer experience analytics
SAS announces global availability of SAS for customer experience analytics SAS announced the global launch of SAS for Customer Experience Analytics. Debuted in the UK in February 2007 this new addition to SAS' comprehensive Customer Intelligence suite is the result of a global tea ... read moreDate - 09/09/2008
Category - Analytics
New Actionable Alerts from Inova Solutions turn contact centre reporting into real-time analysis
New Actionable Alerts from Inova Solutions turn contact centre reporting into real-time analysis Inova Solutions has expanded the capabilities of its web-based dashboard tool for call center management from simple reporting to actionable alerts based on threshold values. These alerts ... read moreDate - 26/08/2008
Category - Analytics
NICE expands its market leading interaction analytics platform
NICE expands its market leading interaction analytics platform NICE Systems Ltd a leading global provider of advanced solutions that enable organizations to extract Insight from Interactions to drive performance announced the availability of its Interaction Analytics Packaged Business ... read moreDate - 21/08/2008
Category - Analytics
USA: West Interactive dials up SPSS predictive analytics software
USA: West Interactive dials up SPSS predictive analytics software West Interactive, a subsidiary of West Corporation and a leading provider of automated customer contact solutions, has selected market-leading Predictive Analytics software from SPSS Inc. West Interactive will use ... read moreDate - 20/08/2008
Category - Analytics
Navy Federal deploys SPSS predictive analytics software
Navy Federal deploys SPSS predictive analytics software As the world's largest credit union and serving the needs of all Department of the Defense (DOD) military and civilian personnel and their families, Navy Federal has a very large and important clientele to please. That&# ... read moreDate - 22/07/2008
Category - Analytics
Clarabridge's content mining platform 3.0 makes customer experience feedback analysis more flexible and intuitive
Clarabridge's content mining platform 3.0 makes customer experience feedback analysis more flexible and intuitive Clarabridge, the leading provider of text analytics solutions that improve customer experience announced the general availability of Release 3.0 of its Content Mining ... read moreDate - 17/06/2008
Category - Analytics