Analytics

Talisma and ClickFox enhance customer interactions with Intelligent Analytics

Talisma and ClickFox enhance customer interactions with Intelligent Analytics Talisma Corporation the leading Customer Interaction Management software solution provider announced a partnership with ClickFox, the pioneer in providing Customer Experience Analytics software and services to Fo ... read more

Date - 30/01/2008
Category - Analytics

USA: DIRECTV expands its NICE SmartCenter environment with NICE Adaptive Interaction Analytics

USA: DIRECTV expands its NICE SmartCenter environment with NICE Adaptive Interaction Analytics Ra'anana, Israel - NICE Systems Ltd. (NASDAQ:NICE), a leading global provider of advanced solutions that enable organizations to extract Insight from Interactions to drive performance, today ... read more

Date - 14/11/2007
Category - Analytics

Noble Systems partners with Nexidia for speech analytics

Noble Systems partners with Nexidia for speech analytics  Atlanta, GA - Noble Systems Corporation (NSC), a global leader in innovative contact centre technology solutions, announced today that it has partnered with Nexidia Inc. to provide speech analytics as part of the NobleT Solut ... read more

Date - 07/11/2007
Category - Analytics

UK: Leading UK provider of debt collection services, Fredrickson International selects NICE Perform Adaptive Interaction Analytics

UK: Leading UK provider of debt collection services, Fredrickson International selects NICE Perform Adaptive Interaction Analytics  Ra'anana, Israel - NICE Systems Ltd. (NASDAQ:NICE), a leading global provider of advanced solutions that enable organizations to extract Insight from ... read more

Date - 30/10/2007
Category - Analytics

SER Solutions names David Stokes as vice president of sales for North America

SER Solutions names David Stokes as vice president of sales for North America Dulles, Va. - SER Solutions, Inc., a leading provider of call management and speech analytics solutions, announced today that David Stokes has been named Vice President of Sales for North America. Mr. St ... read more

Date - 08/08/2007
Category - Analytics

Conversation analytics reveal hidden truth within contact centre conversations

Conversation analytics reveal hidden truth within contact centre conversations Conversation Analytics, a new service from customer management consultancy, CM Insight, will use proven psychological processes coupled with the latest speech analytics technologies to analyse and interpret co ... read more

Date - 01/08/2007
Category - Analytics

SER Solutions appoints Joe Licata as new president and CEO

SER Solutions appoints Joe Licata as new president and CEO  Dulles, Va - SER Solutions, Inc., a leading provider of call management and speech analytics solutions, announced today that it has appointed Joe Licata to the position of President and Chief Executive Officer, effective ... read more

Date - 18/07/2007
Category - Analytics

Visual Sciences announces preliminary second quarter 2007 financial results

Visual Sciences announces preliminary second quarter 2007 financial results San Diego -  Visual Sciences, Inc. (formerly known as WebSideStory, Inc.) , a leading provider of real-time analytics applications, today announced preliminary estimated results for the second quarter ended ... read more

Date - 12/07/2007
Category - Analytics

Fluency's Virtual Agents Grab a Slice of the Action at Pizza Hut

Fluency's Virtual Agents Grab a Slice of the Action at Pizza Hut  London - Fluency Voice Technology, the speech recognition application company today announced that its Locator application, which forms part of Fluency's Virtual Speech Agent (VSA) SuiteT, is behind the nati ... read more

Date - 29/06/2007
Category - Analytics

ClickFox, Inc. extends integration with the Genesys product suite to improve the customer experience across the web and contact centre

ClickFox, Inc. extends integration with the Genesys product suite to improve the customer experience across the web and contact centre   Atlanta - In a follow-up to the Genesys/ClickFox recent technology partnership announcement, ClickFox, Inc. today announced it has completed t ... read more

Date - 19/06/2007
Category - Analytics

SER announces new release of its flagship call processing system and CPS

SER announces new release of its flagship call processing system and CPS  Dulles, Va.-  SER Solutions, Inc., a leading provider of call management and speech analytics solutions, announced today the general availability of its newest release of its flagship Call Processing Sys ... read more

Date - 13/06/2007
Category - Analytics

UTOPY strengthens management team by appointing Eric Zankman as VP, Client Solutions and Consulting Services

UTOPY strengthens management team by appointing Eric Zankman as VP, Client Solutions and Consulting Services San Francisco- UTOPY, Inc., a leading provider of enterprise-class customer intelligence solutions through speech analytics, has named Eric Zankman as its new Vice President of ... read more

Date - 11/06/2007
Category - Analytics

SER Solutions receives 2007 CRM excellence award from Customer Interaction Solutions Magazine

SER Solutions receives 2007 CRM excellence award from Customer Interaction Solutions Magazine  Dulles, Va.- SER Solutions, Inc., a leading provider of call management and speech analytics solutions announced today that it has received a 2007 CRM Excellence Award from Customer Intera ... read more

Date - 06/06/2007
Category - Analytics

CallMiner CEO to discuss speech analytics as service and sales tool at 'Shared Insights Customer Care & Services Forum' 2007

CallMiner CEO to discuss speech analytics as service and sales tool at 'Shared Insights Customer Care & Services Forum' 2007 Fort Myers, FL - CallMiner, a leading developer of advanced speech analytics, announced that Jeff Gallino, CallMiner co-founder and CEO, will partici ... read more

Date - 04/06/2007
Category - Analytics

iPost announces Autotarget™ - the next generation of email analytics

iPost announces AutotargetT - the next generation of email analytics  Novato, Calif.- iPost is pleased to announce today that AutotargetT predictive analytic technology is fully integrated into the iPost Mailing Manager (iMM) and is now entering beta testing with full production rel ... read more

Date - 01/06/2007
Category - Analytics