Go BackeLoyalty announces new behavioural analytics security capabilities
eLoyalty Corporation a leading enterprise customer relationship management services and solutions company announced that it has developed a new Behavioral AnalyticsT data security functionality called Secure Communications Capture.
eLoyalty's Secure Communications Capture is a unique capability that combines the analysis of call records and screen usage to ensure that no sensitive customer data is captured or maintained as a part of its Behavioral AnalyticsT service.
Ensuring that sensitive customer data is not stored or maintained in recorded phone calls is a critical concern to companies who handle financial and health care interactions in their Contact Centers.
eLoyalty currently stores over 100 TB of customer interactions for its customers. Security of this sensitive customer data is a critical priority to eLoyalty. In addition to its Secure Communications Capture capability, eLoyalty maintains strict security standards and procedures to prevent unauthorized access to customer data.
eLoyalty uses leading technologies such as data encryption, firewalls and server authentication to protect sensitive customer data.
The Secure Communications Capture capability is immediately available and will be delivered as a part of eLoyalty's Behavioral AnalyticsT Managed Service.
About eLoyalty
eLoyalty helps its customers achieve breakthrough results with revolutionary analytics and advanced technologies that drive continuous business improvement. With a long track record of delivering proven solutions for many of the Fortune 1000, eLoyalty's offerings include Behavioral AnalyticsT, Integrated Contact Solutions and Consulting Services, each of which enables focused business transformation.
Date - 21/05/2008
