Nexidia Announces General Availability of Advanced Interaction Analytics Software

September 19, 2012 – Nexidia, a leading provider of customer interaction analytics solutions for business transformation, today announced the general availability of Nexidia Advanced Interaction Analytics for Healthcare, Communications, Financial Services and Technology. Central to this release are new multi-channel searching and categorization capabilities across speech and text interactions, dynamic reporting on key metrics and a new, intuitive user interface. Also available are options for integrated social media mining.

Nexidia solutions allow contact centers to capture, synthesize and disperse the business intelligence locked inside different types of interactions with customers, driving improvements in business processes and agent performance. Companies can now make sense of this unstructured data and deliver it to the organization in the form of dynamic metrics and dashboards, complete with drill down access to actual customer interactions.

Nexidia has provided strategic services to customers for many years, developing competence in key industries. The company has leveraged this expertise in Advanced Interaction Analytics solutions, initially designed for the healthcare, communications, financial services and technology sectors. With Nexidia’s advanced solution, companies in these industries now have access to customized dashboards, scorecards and reports, as well as advanced statistical analysis using specific metrics tailored to their line of business.  

About Nexidia

Nexidia provides interaction analytics solutions with patented technologies and breakthrough applications that enable companies to drive business transformation by capturing, making sense of, and using the full range of communications they have with customers. As the traditional voice of the customer expands from the contact center to include surveys, email, chats, and even social media sites, Nexidia provides software and service expertise to help companies synthesize this data into both a tactical tool for operational improvements and a catalyst for strategic business transformation. For more information, please visit http://www.nexidia.com/.