Interactive Intelligence appoints new Scotland Manager

1st February 2012 - Interactive Intelligence, a global provider of unified IP business communications solutions, has appointed Joan Hill to the new role of territory manager, Scotland. Joan, who took up her post earlier this month, is responsible for driving sales in the region through developing new business opportunities on a direct basis, working with existing customers and developing partnerships.

With an extensive background in contact centre and telephony sales, Joan most recently worked for Mitel Networks in Scotland, where she was successful in winning key accounts in the local government and healthcare sectors. Prior to Mitel, Joan spent five years at NextiraOne, selling converged voice and data solutions where her achievements included securing a significant multi-million pound contract with a major brewing organisation for its flagship global headquarters.

Territory Manager, Scotland is a new role that provides a dedicated sales resource to the Scottish market with the aim of increasing Interactive Intelligence’s presence in the region. Scotland is considered a key growth area and is a significant location for contact centres in the financial services, telecommunications, outsourcing, utilities and public sector verticals, with 86,000 people employed across 400 contact centres.

“Joan brings extensive experience of contact centre and telephony solution sales in Scotland, with a network of contacts in multiple industries that will allow us to fast track our growth in the region,” says Dave Paulding, Interactive Intelligence’s regional director UK, Middle East and Africa. “This is an exciting development for us and is the first in a number of new appointments that will be based in, and dedicated to, the Scottish market. At a time when many technology vendors are cutting headcount and freezing recruitment, Interactive Intelligence continues to grow and invest.”

About Interactive Intelligence

Interactive Intelligence Group Inc. (Nasdaq: ININ) is a global provider of contact center automation, unified communications, and business process automation software and services. The company's unified IP communications solutions, which can be deployed on-premise or via the cloud, are ideal for industries such as financial services, insurance, outsourcers, collections, and utilities. Interactive Intelligence was founded in 1994 and has more than 4,000 customers worldwide. The company is among Forbes Magazine's 2011 Best Small Companies in America and Software Magazine's 2011 Top 500 Global Software and Services Suppliers. It employs more than 1,000 people and is headquartered in Indianapolis, Indiana. The company has offices throughout North America, Latin America, Europe, Middle East, Africa and Asia Pacific. Interactive Intelligence can be reached at +1 317.872.3000 - +1 317.872.3000 or info@inin.com; on the Net: www.inin.com.