New CEO to progress HGS growth strategy in UK & Europe
11th Dec 2013: HGS, the global business process outsourcing (BPO) company has appointed Matthew Vallance as Chief Executive Officer for Europe. Matthew, who joined HGS earlier this month, takes up the CEO role from Charles Cooper-Driver, who has led the business in the UK and Europe since 2010 following HGS’ acquisition of Careline Services, the company he founded in 1997.
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Based in HGS’ European headquarters in West London, Matthew’s priority will be to build on the existing platform, developing a strategy to drive HGS’ growth and further enhance the scope of the company’s services. In the past two years HGS has added delivery centres in the UK, France, Italy, Benelux and Germany and is geared up for further expansion.
Matthew Vallance joins HGS from Sutherland Global Services, where he held the role of Managing Director for Europe and Emerging Markets. He previously spent ten years at Firstsource Solutions Ltd (FSL), latterly as Global CEO. He joined FSL in 2002, through the company’s acquisition of CustomerAsset. He led the creation of FSL’s European business, growing its turnover to $200 million with 10,000 employees and a highly successful ‘rightshore’ delivery model. Matthew is also an experienced entrepreneur with 15 years’ experience in BPO and ITO. He founded the sourcing advisory business, InCode in 1998 and was part of Customer Asset’s founding team.
“With his extensive knowledge of the outsourcing market and experience as an entrepreneurial business leader in several geographies, Matthew is the ideal person to lead the evolution of our business in the UK and continental Europe. I welcome him to the team,” says Partha De Sarkar, HGS’ Chief Executive Officer.
Charles Cooper-Driver will leave HGS at the end of 2013 to pursue new entrepreneurial opportunities. “Charles has built a strong business and a solid foundation for future growth,” says Partha. “We wish him well in his future endeavours.”
About HGS UK & Europe
HGS UK operates from three contact centres in the UK and four on the European continent. It handles in excess of 50,000 customer interactions a day across multiple channels and in 14 languages. Its clients include some of the UK’s most reputable brands including Unilever, TalkTalk, Virgin, the Department of Innovation & Skills and the Department of Energy & Climate Change. www.teamhgs.com