Associations

nGenera CIM receives 2009 Product of the Year Award from Customer Interaction Solutions Magazine

nGenera CIM receives 2009 Product of the Year Award from Customer Interaction Solutions Magazine  27th January 2010 - nGenera Customer Interaction Management (CIM), a division of nGenera Corporation and a global leader in next-generation customer experience software solutions announced th ... read more

Date - 27/01/2010
Category - Associations

Customer Management Association to launch on September 1st

Customer Management Association to launch on September 1st  July 24th On September 1st 2009 a new global association for the customer service and customer contact industries will be launched in six countries, with a worldwide rollout by the end of the year. The Customer Manage ... read more

Date - 24/07/2009
Category - Associations

Transversal joins Customer Contact Association

Transversal joins Customer Contact Association  Transversal announced that it has joined the Customer Contact Association (CCA) as a Professional Affiliate. Transversal's advanced self-service solutions deliver improved customer contact, both on the web and by supporting customer cont ... read more

Date - 28/04/2009
Category - Associations

Contact Centre Privacy Compliance and Productivity

 Contact Centre Privacy Compliance and Productivity Toronto, Canada -- Informatica Research, a division of Toronto-based Informatica Security Corporation has published "30 Contact Management Issues That Impair Growth, Global Competitiveness and Privacy Compliance". Th ... read more

Date - 01/06/2007
Category - Associations

The agent of the future, CCA business briefing - 13 June 2007

The agent of the future, CCA business briefing - 13 June 2007 Dr Guy Fielding examines the impact of the self service revolution on contact centre agents - CCA Business Briefing, 13 June 2007 Dr Guy Fielding, Chartered Social Psychologist and Head of R&D at customer management c ... read more

Date - 01/06/2007
Category - Associations

Automation and the Human Touch: Measuring and implementing the appropriate response

Automation and the Human Touch: Measuring and implementing the appropriate response CCA Business Briefing - 28 February 2007 Next month, CCA Research Council, will launch its groundbreaking research on one of the most challenging issues facing the contact centre industry - how do we ... read more

Date - 19/01/2007
Category - Associations