Associations

Contact Centre Privacy Compliance and Productivity

 Contact Centre Privacy Compliance and Productivity Toronto, Canada -- Informatica Research, a division of Toronto-based Informatica Security Corporation has published "30 Contact Management Issues That Impair Growth, Global Competitiveness and Privacy Compliance". Th ... read more

Date - 01/06/2007
Category - Associations

The agent of the future, CCA business briefing - 13 June 2007

The agent of the future, CCA business briefing - 13 June 2007 Dr Guy Fielding examines the impact of the self service revolution on contact centre agents - CCA Business Briefing, 13 June 2007 Dr Guy Fielding, Chartered Social Psychologist and Head of R&D at customer management c ... read more

Date - 01/06/2007
Category - Associations

Automation and the Human Touch: Measuring and implementing the appropriate response

Automation and the Human Touch: Measuring and implementing the appropriate response CCA Business Briefing - 28 February 2007 Next month, CCA Research Council, will launch its groundbreaking research on one of the most challenging issues facing the contact centre industry - how do ... read more

Date - 19/01/2007
Category - Associations