Associations
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nGenera CIM receives 2009 Product of the Year Award from Customer Interaction Solutions Magazine
27th January 2010 - nGenera Customer Interaction Management (CIM), a division of nGenera Corpo...
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Customer Management Association to launch on September 1st
July 24th
On September 1st 2009 a new global association for the customer service and customer contact industries will be launche...
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Transversal joins Customer Contact Association
Transversal announced that it has joined the Customer Contact Association (CCA) as a Professional Affiliate. Transversal's advanced self-ser...
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Contact Centre Privacy Compliance and Productivity
Toronto, Canada -- Informatica Research, a division of Toronto-based Informatica Security Corporation has published "30 Contact M...
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The agent of the future, CCA business briefing - 13 June 2007
Dr Guy Fielding examines the impact of the self service revolution on contact centre agents - CCA Business Briefing, 13 June 2007
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Automation and the Human Touch: Measuring and implementing the appropriate response
CCA Business Briefing - 28 February 2007
Next month, CCA Research Council, will launch its groundbreaking rese...
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