eTelecare ranked as eighth largest global aggregate inbound teleservices agency by Customer Interaction Solutions Magazine

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eTelecare Global Solutions a leading provider of complex business process outsourcing (BPO) solutions, announced that it has been ranked the eighth largest global aggregate inbound teleservices agency by Customer Interaction Solutions magazine. This is the first time that eTelecare has earned a top-ten ranking in this annual competition.

Now in its twenty-third year, Customer Interaction Solutions' Top 50 Teleservices Agencies Ranking, which compares the number of billable teleservices minutes companies completed over a twelve month period, is used by the industry as a benchmark for determining the largest outsourced contact center providers.

"It is gratifying to be recognized as one of the largest global BPO companies. Entering the top ten in our industry for the first time underscores the success of our 'invest to outperform' business model of utilizing highly skilled, well-trained people, leading-edge technology and robust processes to deliver the best value-added services to our customers," said eTelecare CEO and President John Harris.

eTelecare is one of the most honored delivery centers in the world with over 90 awards globally. Additional information on eTelecare's rankings can be found at: http://hosted-communications.tmcnet.com/news/2008/03/04/3307467.htm.

About eTelecare Global Solutions

Founded in 1999, eTelecare Global Solutions is a leading provider of business process outsourcing (BPO) focusing on the complex, voice and non-voice based segment of customer-care services. It provides a range of services, including technical support, customer service, sales, customer retention, chat and email from both onshore and offshore locations. Services are provided from delivery centers in the Philippines and in North America. Additional information is available www.etelecare.com.  

Date - 23/04/2008