Go BackAutonomy eTalk receives 2008 CRM Excellence Award
Autonomy Corporation plc a global leader in infrastructure software for the enterprise announced that Technology Marketing Corporation (TMC)'s Customer Interaction Solutions magazine has named Autonomy etalk's Intelligent Contact Center solution as a recipient of the 2008 CRM Excellence Award.
"The CRM Excellence Award is a testament to the innovation that we provide to our customers, enabling them to achieve the highest quality in their daily customer interactions. We are proud to be acknowledged by Customer Interaction Solutions magazine for the seventh year. The Autonomy etalk Intelligent Contact Center combines proven CRM processes with intelligent speech and analysis capabilities to deliver significant business value across the organization," said Scott Shute, CEO of Autonomy etalk.
The Intelligent Contact Center provides the ability to capture, share, and analyze the critical data that flows through the contact center. Autonomy etalk provides a platform for multi-channel interaction analysis, real-time agent support, and contact center performance management solutions, including compliance recording, quality monitoring, agent coaching and evaluations, and customer surveys.
With automated processes, intuitive enterprise search, and advanced analysis, Autonomy etalk delivers relevant and accessible intelligence that enables businesses to understand the meaning of customer interactions and enhance customer-driven business strategies across the enterprise.
"Autonomy etalk has demonstrated to the editors of Customer Interaction Solutions that its products and services have substantially improved the processes of its clients' businesses by streamlining and facilitating the flow of information needed for companies to retain their most precious asset...their customers," said Nadji Tehrani, founder and chairman of TMC, publishers of Customer Interaction Solutions.
The Ninth Annual CRM Excellence Award winners have been chosen on the basis of their product or service's ability to help extend and expand customer relationships to become all encompassing, covering the entire enterprise and the lifetime of the customer. The CRM Excellence Award is based on hard data: facts and numbers demonstrating the improvements that the winner's product has made in a client's business.
The CRM Excellence Award winners for 2008 can be found in the May and June issues of Customer Interaction Solutions magazine.
Date - 13/05/2008
