Go BackEnvox Worldwide named a CRN Emerging Tech Vendor for 2008
Envox Worldwide, a leading global provider of IP-based voice solutions announced that it has been selected by Everything Channel as a CRN Emerging Tech vendor for its IP-based voice self-service and contact center solutions.
CRN's Emerging Tech list captures companies that are delivering high margins for solution providers with innovative and easy-to-use technology that undercuts industry giants.
"We're very pleased to have been selected as a CRN Emerging Tech Vendor for 2008," said Leo Casey, president and CEO of Envox Worldwide. "Envox Worldwide's solutions are recognized by service providers and enterprises alike for their time to market advantages as well as their outstanding price performance."
With over 1,250,000 IVR ports deployed and over 1,000,000 contact center agents served by the company's computer telephony integration (CTI) software, Envox Worldwide provides organizations around the globe with next-generation IP-based voice solutions that improve customer service, reduce costs and drive new revenue opportunities.
Examples of Envox Worldwide solutions include:
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Interactive Voice Response (IVR) - Envox's turnkey IVR solutions feature the latest standards-based technologies and integrate easily with existing voice and data environments to provide better service at lower cost, faster deployment and lower total cost of ownership.
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CTI Screen Pop - Envox CTI screen pops shorten call length and personalize the agent-customer interaction by sending customer information to the agent desktop along with the call.
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Intelligent Call Routing - Maximize agent availability and ensure that callers are connected to the best agent, the first time. Envox call routing solutions work in traditional PSTN, VoIP and hybrid environments and support more than 20 different traditional and IP PBXs from leading vendors such as Avaya, Cisco, Nortel, Siemens and others.
With Envox products, the opportunities for the company's 1000+ partners are limitless. Partner developed voice solutions based on Envox products are in use in every vertical market and are used to automate all forms of customer interaction including: directory assistance, speech-enabled self-service, outbound dialing, unified communications, contact centers and IVR.
According to the CRN Emerging Tech Survey, the top reasons solution providers add emerging technologies include, the technology is superior to other products in the market segment; the technology complements a solution providers' existing practice areas; emerging vendors provide better services opportunities; emerging vendors pay better attention to partners; emerging vendors offer higher margins, customers want alternative product choices; and emerging vendors have better joint marketing programs.
In addition, 61 percent of solution providers surveyed plan to increase the number of emerging technology vendors they partner with in the next 12 months.
"New and innovative vendor partners can help spur profitable new ideas that Solution Providers can use to build revenue and customer loyalty, and the CRN Emerging Tech list is where solution providers go to find these vendors," said Robert C. Demarzo, senior vice president and editorial director, Everything Channel editorial.
Vendors who make the CRN Emerging Tech list must have an established solution provider program and formal guidelines for recruiting channel partners. Final selection to the Emerging Technology list was made at the discretion of the CRN editorial team after a review of the submitted information and conversations with current or targeted partners.
To learn more about Envox Worldwide, please visit www.envox.com. If you are interested in becoming an Envox Worldwide partner, please visit http://www.envox.com/partners/become-a-reseller.asp
About CRN
CRN provides solution providers and technology integrators with the crucial information and analysis they need to drive their company's sales. As an advocate for and voice of the IT channel, solution providers turn to CRN first for immediate information. Celebrating its 25th year, CRN is the most trusted source for channel professionals.
CRN can be found on the web at www.channelweb.com.
About Envox Worldwide
Envox Worldwide is a leading global provider of IP-based voice self-service and contact center solutions. The company's standards-based software solutions dramatically reduce customer service costs, optimize contact center performance, and improve customer satisfaction. More than 1.25 million ports of Envox's hosted and premise-based IVR solutions have been deployed globally and over one million contact center agents benefit from the intelligent routing, screen pop and call monitoring functionality provided by Envox's award-winning CTI software.
Envox's development tools and software platforms are also used to streamline enterprise-wide communications through unified communications solutions and to generate new revenue streams for service providers through multimedia carrier communications services.
For more information, visit www.envox.com.
About Everything Channel
Everything Channel, formerly CMP Channel, is the global leader in technology sales and serves as the one stop shop for the sales channel that drives 75 percent of technology sales throughout the world. IT suppliers and Solution Providers turn to Everything Channel to manage and accelerate their business.
Everything Channel provides the answer to strategy and branding, online marketing, research/market intelligence, lead generation, branded and custom events, education and workflow tools targeted to those who buy and sell through the Channel. Everything Channel is a subsidiary of United Business Media (http://www.unitedbusinessmedia.com/), a global provider of news distribution and specialist information services with a market capitalization of more than $2.5 billion.
www.everythingchannel.com or www.channelweb.com
Date - 24/07/2008
