Go BackCicero Inc. receives 2008 TMC Labs Innovation Award
Cicero Inc a leading provider of desktop integration and automation solutions announced that Cicero has received a 2008 TMC Labs Innovation Award from Technology Marketing Corporation's Customer Interaction Solutions magazine, the leading publication covering CRM, call centers and teleservices since 1982.
Cicero's proven technology provides a framework for rapidly integrating and enabling applications, allowing companies to improve end user productivity and elevate the customer experience. Cicero automates workflow and provides a cost-effective way to organize diverse business applications within a consistent, task-oriented desktop.
Using Cicero, organizations can quickly integrate and enable business applications such as Software as a Service CRM, Web, Windows, and legacy. Cicero can also be used to create new composite applications, integrate web services, leverage information from third party applications, and extend the functionality of legacy systems in support of a Service-Oriented Architecture.
Additionally, Cicero allows you to consolidate data, streamline business processes, enforce rules and compliance, and add additional functionality such as single sign-on without having to purchase new applications.
"Cicero has clearly demonstrated to the staff of TMC Labs that their product is truly innovative in the CRM and contact center industries. Cicero has made significant contributions in the advancement of this industry," said Nadji Tehrani, founder and chairman of TMC, and publisher of Customer Interaction Solutions. "We're proud to reward this outstanding accomplishment with a TMC Labs Innovation Award this year."
"Cicero deserves this great honor for creating a ground-breaking solution. Cicero has demonstrated raw innovation and offers unique features," added Tom Keating, CTO and TMC Labs Editorial Director. "I look forward to seeing other innovative solutions from Cicero as they continue to contribute to the future of the CRM and call center marketplace."
The TMC Labs Innovation Awards honor products that demonstrate raw innovation, unique features, and significant contributions toward improving communications technology. The TMC Labs Innovation Awards are not granted only to the best-selling products, but instead to those representing a significant contribution to the industry.
The TMC Labs 2008 Innovation Award highlights will be published in the September and October 2008 issues of Customer Interaction Solutions magazine.
About Cicero Inc
Cicero Inc. provides software integration solutions for contact centers and other complex information environments. Cicero solutions align underlying technology with business processes, streamline user interactions, improve total productivity, assure completeness and compliance, reduce turnover, and raise knowledge-worker morale and effectiveness.
Patented Cicero technology quickly and non-invasively integrates disparate applications on the desktop. Cicero integration produces results in weeks, and ROI can be achieved in months. Cicero commits to results which are impossible for invasive, server-side strategies and technologies.
Cicero's technology serves more than 50,000 knowledge workers at Merrill Lynch,Nationwide Financial, and other companies, large and small. In one recent implementation, Cicero integrated eight applications for nine hundred agents' desktops in only seven weeks to reduce average call times by approximately 40 seconds. Results also include improved customer service and a $1+ million per year operating cost reduction. For more information about Cicero, please visit www.ciceroinc.com.
About Customer Interaction Solutions
Since 1982, Customer Interaction Solutions (CIS) magazine has been the voice of the call/contact center, CRM and teleservices industries. CIS magazine has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, Customer Interaction Solutions strives to continue to be the publication that holds the quality bar high for the industry. Please visit www.cismag.com.
Cicero Contact: Keith Anderson
(919) 380-5092
kanderson@ciceroinc.com
Date - 07/08/2008
