Go BackCosmoCom honoured for contact centre innovation
CosmoCom, the leader in Contact Center Consolidation 2.0, announced that TMC has recognized its CosmoCall Universe Contact Center platform with its prestigious TMC Labs Innovation Award for 2008, as featured in the current issue of the TMC publication Customer Interaction Solutions
"CosmoCom prides itself on innovations with a purpose: to optimize communication between organizations and their customers," said Ari Sonesh, CosmoCom's Chairman and CEO. "From our original patented work on the all-IP contact center architecture and universal queuing and routing, through every version and product improvement, including our latest advances enabling comprehensive contact center platform consolidation in the largest enterprises, we are working to make organizations more reachable and responsive, improve the customer experience, and make customer care more efficient and cost effective for companies on every continent."
"CosmoCom clearly demonstrated to the staff of TMC Labs the innovation of CosmoCall Universe and how it has made significant contributions in the advancement of the industry," said Nadji Tehrani, founder and chairman of TMC, and publisher of Customer Interaction Solutions. "We're proud to reward this outstanding accomplishment with a TMC Labs Innovation Award this year."
"CosmoCom has created a ground-breaking product with CosmoCall Universe and it has demonstrated raw innovation with unique features," added Tom Keating, CTO and TMC Labs Editorial Director. "I look forward to seeing other innovative solutions from CosmoCom as it continues to contribute to the future of the CRM and call center marketplace."
The TMC Labs Innovation Awards honor products that demonstrate raw innovation, unique features, and significant contributions toward improving communications technology.
The TMC Labs Innovation Awards are not granted only to the best-selling products, but instead to those representing a significant contribution to the industry. The TMC Labs 2008 Innovation Award highlights will be published in the September and October 2008 issues of Customer Interaction Solutions magazine.
About CosmoCom:
CosmoComT, the global leader in Contact Center Consolidation 2.0, excels in providing IP contact center platforms for enterprises with the largest and most complex requirements, consolidating multiple locations, onshore, offshore, and home-shore agents, formal and informal agents, captive and outsourced operations, multiple communication channels, and multiple applications.
Organizations can obtain the full benefits of Consolidation 2.0 by deploying CosmoCom technology themselves or by working with a service provider that hosts CosmoCom platforms on a dedicated or shared basis. CosmoCom customers include Fortune-class enterprises throughout the world and service providers such as BT, Deutsche Telekom, Orange Business Services, Telefonica, NTT, Tata, PLDT, Verizon, and many others. CosmoCom is the most-selected provider of hosted contact center platforms to top-tier telcos worldwide.
For more information, please visit www.CosmoCom.com.
Media Contact for CosmoCom:
Communication Strategy Group
Arthur Germain
+1 631-239-6335
agermain@gocsg.com
www.gocsg.com
Date - 21/08/2008
