Verint Witness Actionable Solutions rates #1 for vendor reputation in National Association of Call Centers reader survey 

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Verint Systems Inc announced that it was selected as the top vendor when it comes to company reputation in a National Association of Call Centers (NACC) survey published this month.

In February 2008, the NACC, a not-for-profit organization focused on the call center industry, launched a survey in its "In Queue" biweekly newsletter. Among the questions asked was what factors influenced the purchase of contact center solutions in 2008.

The number two factor named, behind price, was company reputation - a finding that prompted the association to launch a second survey focused squarely on contact center vendors with the best reputations.

According to the results of this second survey, Verint® Witness Actionable SolutionsT was cited as having "among the industry's best reputations" with the highest rating among the 103 responses received by the NACC. In fact, more end user customer respondents ranked Verint as a leader than any other vendor recognized in the survey.

"Verint Systems has been singled out in our survey as having the strongest reputation," says David Butler, executive director, NACC. "In addition, we received comments that pointed to its comprehensive portfolio of workforce optimization software, and its service and support leadership. Verint has clearly delivered both a good product and customer follow-on support to earn such a prestigious position from our 66,000 readers. We congratulate it on this great recognition."

Verint's next-generation Impact 360® Workforce Optimization (WFO) solution has received other industry recognition and customer honors based on the breadth of its solution set - a unified, analytics-driven, enterprise-enabled software suite that features a host of native business integrations across the portfolio, robust functionality, and an intuitive user interface. WFO encompasses the unification of quality monitoring, workforce management, performance management, eLearning and customer analytics and feedback. The software is designed to help reduce costs, heighten revenue and enhance the customer experience for customer care operations - from contact centers to branch, remote and back-office environments.

Adds Paul Stockford, chief analyst for Saddletree Research and contributor to the NACC's "In Queue" newsletter, "Verint Witness Actionable Solutions continues to quickly bring innovative WFO products to market. To achieve this high level of industry reputation is a testament to the business value that customers receive, its momentum in creating innovative offerings and the ability to provide differentiation."

About Verint Witness Actionable Solutions

Verint® Witness Actionable SolutionsT is the leader in analytics-driven workforce optimization. Its solutions are designed to help organizations capture customer intelligence, uncover business trends, discover the root cause of employee and customer behavior, and optimize the customer experience.

From contact centers to remote office, branch and back-office operations, its award-winning, next-generation Impact 360® Workforce Optimization suite is the industry's most unified solution set - featuring quality monitoring and recording, workforce management, speech and data analytics, customer feedback surveys, performance management and eLearning. Impact 360 helps improve the entire customer service delivery network, powering the right decisions to help ensure service excellence and transform organizations into customer-centric enterprises.

About Verint Systems Inc.

Verint Systems Inc. (VRNT.PK), headquartered in Melville, New York, is a leading provider of actionable intelligence solutions for an optimized enterprise and a safer world. Today, more than 10,000 organizations in over 150 countries rely on Verint solutions to perform more effectively, build competitive advantage and enhance the security of people, facilities and infrastructure. Visit us at our website www.verint.com.

Date - 28/08/2008