Go BackAvaya takes contact centre crown
Avaya International Sales scooped the 2008 Best Contact Centre Supplier Award at the Contact Centre of the Year Awards, held in Kilkenny on Friday 21st November. Avaya received the award for its impressive project implementation over the past year.
In selecting Avaya, the judges cited customer testimonials and case studies submitted by the company, commending its quality of customer service and flexibility in tailoring solutions to meet individual client requirements.
Hosted by the Contact Centre Management Association, the awards celebrate best practice and service excellence in Irish contact centres. Now in their 13th year, the awards provide contact centres, help desks and customer service organisations throughout Ireland with the recognition they deserve for delivering excellence in the industry, which currently employs approximately 20,000 people.
Competition at the 2008 awards was higher than ever this year, with 29 companies shortlisted and more than 150 companies (a record number) submitting entries across the 15 categories.
Avaya offers IP telephony, contact centre, mobility and services solutions to a number of customers of every size in Ireland and globally. It also boasts a number of business partners in Ireland who sell a range of converged communication systems, software applications and services.
Commenting on the win, Jason Flynn, Country Manager, Avaya Ireland said; "Winning the award is testament to the premium standard of service our
international sales team provides to Avaya's business customers. In an industry which is increasingly competitive, to be recognised as the best in our field is a tremendous achievement for all involved."
Annette Hickey, Chair of the CMMA said, "The competition was significant in this category but Avaya demonstrated it had an extremely good track record in terms of client service and reliability. Avaya is thoroughly deserving of the award and I congratulate the international sales team and the company as a whole on their achievement."
The 2008 awards were sponsored by IT Solutions with partners Verint and Talisma (Gold Sponsor), Avaya (Silver Sponsor), The Irish Times (Media Sponsor) along with Nortel, Capstone, Vhi Healthcare, Calyx, Capstone, Evolve, AXA Insurance, WordBond, Plantronics, Capita, eircom and IDA Ireland.
About Avaya
Avaya delivers Intelligent Communications solutions that help companies transform their businesses to achieve marketplace advantage. More than 1 million businesses worldwide, including more than 90 percent of the FORTUNE 500®, use Avaya solutions for IP Telephony, Unified Communications, Contact Centers and Communications-Enabled Business Processes. Avaya Global Services provides comprehensive service and support for companies, small to large.
For more information visit the Avaya Web site: http://www.avaya.com
About CCMA
CCMA Ireland was launched in October 1999, in the national museum of Ireland with the support of 80 people interested in developing professionalism within the call centre industry. CCMA Ireland is a not for profit organization. It is run by industry professionals on a voluntary basis. The role of the CCMA is to promote and give recognition to the contact centre management profession; to actively promote continuous professional development of contact centre professionals and to provide a forum for knowledge sharing and networking across the industry
Media Contact
Finola Urquhart
020 7395 7154
finola.urquhart@fleishmaneurope.com
Date - 02/12/2008
