inContact receives 2008 Product of the Year Award presented by Customer Interaction Solutions Magazine 

inContact Inc,  the market leader in on-demand customer contact  center software, announced that its inContact product suite received the 2008 Product of the Year Award from Customer Interaction Solutions magazine. As the customer contact center industry's best on-demand solution, inContact has been deployed in over 500 contact centers of all sizes and has handled more than ten billion calls.

inContact allows contact centers to:

  • implement quickly without upfront capital expense and avoid ongoing maintenance fees
  • deploy, manage and operate multiple centers and at-home agents quickly and affordably
  • easily scale up or down and add capabilities to their current infrastructure
  • create and manage call flows and routing sequences with a simple drag-and-drop interface
  • boost agent performance and increase profitability while enhancing the caller experience

"Our integrated platform combines essential contact handling functionality with powerful agent optimization tools at a depth and breadth that other on-demand solutions vendors cannot provide," said Frank Maylett, executive vice president of sales at inContact. "It's an honor for inContact to win Product of the Year again in 2008."

"I am pleased to honor inContact for their hard work and accomplishments. Their commitment to quality and excellence benefit the contact center experience and deliver significant ROI for the companies that use them," said Nadji Tehrani, executive group publisher and editor-in-chief of Customer Interaction Solutions. "For 11 years, Customer Interaction Solutions magazine has recognized the companies that demonstrate excellence in technological advancement and application refinements."

The 11th Annual Product of the Year Award winners will be featured in the January 2009 issue of Customer Interaction Solutions magazine.

For more information about the Customer Interaction Solutions 2008 Product of the Year Awards or any of the TMC media properties, please visit www.tmcnet.com.

About inContact

inContact, Inc. (NASDAQ: SAAS) provides the market leading on-demand contact center platform to over 500 call centers across the globe. With its roots in telecommunications and network infrastructure, inContact is unique in its offering because it combines a powerful connectivity backbone with a world-class software platform. Companies with contact centers of all sizes have turned to inContact to address their contact handling needs as well as to manage and improve their agent workforces.

The inContact platform has grown from a powerful Automatic Call Distributor (ACD) with skills-based routing, Computer Telephony Integration (CTI), and Interactive Voice Response (IVR)  with speech recognition, to include an innovative online hiring solution, an eLearning and communications application, workforce management functionality, and a customer feedback and survey solution. Because the inContact platform is delivered through a Software-as-a-Service (SaaS) model, inContact customers can realize significant cost savings and flexibility compared to premises-based alternatives.

To learn more about inContact, visit www.inContact.com.

General Contact:

Heather Hurst
Communications Director
866-698-8911
heather.hurst@inContact.com

Date - 07/01/2009

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