Go Back2009 Top 50 Inbound Teleservices Agencies ranking announced by Customer Interaction Solutions Magazine
Technology Marketing Corporation (TMC), a global integrated media company announced the Twenty-Fourth Annual Top 50 Inbound Teleservices Agencies Ranking from Customer Interaction Solutions.
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Customer Interaction Solutions magazine's exclusive Top 50 Teleservices Agencies Ranking recognizes the top inbound and outbound teleservices outsourcing agencies, both domestic and international, as well as interactive inbound and global aggregate ranking, as measured by the amount of billable teleservices minutes
"The Top 50 Teleservices Agencies list offers our readers the most honest and reliable ranking of companies. It is truly the benchmark for choosing large-size, large-capacity teleservices agencies," said Nadji Tehrani, Executive Group Publisher and Editor-in-Chief of Customer Interaction Solutions. "These companies that we recognized as a Top 50 Teleservices Agencies demonstrated to the editors of Customer Interaction Solutions that they are the largest outsourced call center providers in the industry."
Companies listed in the Top 50 Teleservices Agencies Ranking have met the stringent criteria set by the editors of Customer Interaction Solutions. Billable minutes were verified by the editors for accuracy and reliability.
In addition, each agency was required to submit a letter of verification from each of its telephone service providers certifying the number of minutes for which it billed the agency during the 12 month period from November 1st, 2007 to October 31st, 2008.
The Top 50 Outbound Teleservices Agencies Rankings are published in the March 2009 issue of Customer Interaction Solutions magazine. Inbound winners will be featured in the April 2009 issue.
For more information, please visit www.tmcnet.com.
Customer Interaction Solutions Magazine's Twenty-Fourth Annual Top 50 Inbound Teleservices Agencies Ranking
CATEGORY A - U.S. DOMESTIC
1. ACS Inc. (Dallas, TX)
www.acs-inc.com
2. Teleperformance Group (Paris, France)
www.teleperformance.com
3. Teleperformance USA (Salt Lake City, UT)
www.teleperformance.com
4. APAC Customer Services, Inc. (Bannockburn, IL)
www.apaccustomerservices.com
5. NCO Customer Management (Horsham, PA)
www.ncogroup.com
6. GC Services Limited Partnership (Houston, TX)
www.gcserv.com
7. Affina (Peoria, IL)
www.affina.com
8. eTelecare (News - Alert) Global Solutions (Scottsdale, AZ)
www.etelecare.com
9. Cross Country Automotive Services (Medford, MA)
www.crosscountry-auto.com
10. Telvista, Inc. (Dallas, TX)
www.telvista.com
11. The Connection (Burnsville, MN)
www.the-connection.com
12. TCIM Services, Inc. (Wilmington, DE)
www.tcim.com
13. DialAmerica (Mahwah, NJ)
www.dialamerica.com
14. Charlton (Madison, WI)
www.tcgcorp.net
15. Telerx (Horsham, PA)
www.telerx.com
16. American Customer Care (News - Alert), Inc. (Bristol, CT)
www.americancustomercare.com
17. Synergy (News - Alert) Solutions, Inc. (Scottsdale, AZ)
www.synergysolutionsinc.com
18. AnswerNet (Willow Grove, PA)
www.answernetnetwork.com
19. Hamilton Contact Center Services (Aurora, NE)
www.hamiltontm.com
20. O'Currance, Inc. (Draper, VT)
www.ocurrance.com
21. Alta Resources (Neenah, WI)
www.altaresources.com
22. Americall Group, Inc. (Naperville, IL), a TelePerformance Company
www.americallgroup.com
23. OKS Ameridial (North Canton, OH)
www.oksameridial.com
24. Skybridge Marketing Group (Greenfield, MN)
www.skybridgemg.com
25. Influent (Dublin, OH)
www.influentinc.com
26. RDI Marketing Services (Cincinnati, OH)
www.rdimarketing.com
27. TMS Health (Boca Raton, FL)
www.tmshealth.com
28. InService America (Forest, VA)
www.inserviceamerica.com
29. Millennium Teleservices LLC (Edison, NJ)
www.mmtel.com
30. Thomas L. Cardella & Associates (Cedar Rapids, IA)
www.tlcassociates.com
31. XO Interactive (Beaverton, OR)
www.xo.com
32. Power Direct (Cleveland, OH)
www.power-direct.com
33. IMC Teleperformance (Seoul, KR)
www.imctp.co.kr
34. Teleservices Direct (Indianapolis, IN)
www.teleservicesdirect.com
35. 121 Direct Response (Philadelphia, PA)
www.121directresponse.com
CATEGORY B - INTERNATIONAL
1. Teleperformance Group (Paris, France)
www.teleperformance.com
2. NCO Customer Management (Horsham, PA)
www.ncogroup.com
3. Teleperformance USA (Salt Lake City, UT)
www.teleperformance.com
4. eTelecare Global Solutions (Scottsdale, AZ)
www.etelecare.com
5. ACS Inc. (Dallas, TX)
www.acs-inc.com
6. APAC Customer Services, Inc. (Bannockburn, IL)
www.apaccustomerservices.com
7. Skybridge Marketing Group (Greenfield, MN)
www.skybridgemg.com
8. 24-7 Intouch (Regina, SK)
www.24-7intouch.com
9. Cross Country Automotive Services (Medford, MA)
www.crosscountry-auto.com
10. Affina (Peoria, IL)
www.affina.com
11. Telerx (Horsham, PA)
www.telerx.com
12. Influent (Dublin, OH)
www.influentinc.com
CATEGORY C - INTERACTIVE INBOUND
1. XO Interactive (Beaverton, OR)
www.xo.com
2. Teleperformance Group (Paris, France)
www.teleperformance.com
3. Teleperformance USA (Salt Lake City, UT)
www.teleperformance.com
4. ACS Inc. (Dallas, TX)
www.acs-inc.com
5. GC Services Limited Partnership (Houston, TX)
www.gcserv.com
6. APAC Customer Services, Inc. (Bannockburn, IL)
www.apaccustomerservices.com
7. Voxdata (Toronto, ON)
www.voxdata.com
8. Cross Country Automotive Services (Medford, MA)
www.crosscountry-auto.com
9. Affina (Peoria, IL)
www.affina.com
10. Alta Resources (Neenah, WI)
www.altaresources.com
11. Telerx (Horsham, PA)
www.telerx.com
12. eTelecare Global Solutions (Scottsdale, AZ)
www.etelecare.com
13. DialAmerica (Mahwah, NJ)
www.dialamerica.com
14. Synergy Solutions, Inc. (Scottsdale, AZ)
www.synergysolutionsinc.com
15. The Connection (Burnsville, MN)
www.the-connection.com
16. Telvista, Inc. (Dallas, TX)
www.telvista.com
17. RDI Marketing Services (Cincinnati, OH)
www.rdimarketing.com
18. American Customer Care, Inc. (Bristol, CT)
www.americancustomercare.com
CATEGORY D - GLOBAL AGGREGATE RANKING
1. Teleperformance Group (Paris, France)
www.teleperformance.com
2. ACS Inc. (Dallas, TX)
www.acs-inc.com
3. Teleperformance USA (Salt Lake City, UT)
www.teleperformance.com
4. NCO Customer Management (Horsham, PA)
www.ncogroup.com
5. XO Interactive (Beaverton, OR)
www.xo.com
6. eTelecare Global Solutions (Scottsdale, AZ)
www.etelecare.com
7. APAC Customer Services, Inc. (Bannockburn, IL)
www.apaccustomerservices.com
8. GC Services Limited Partnership (Houston, TX)
www.gcserv.com
9. Millennium Teleservices LLC (Edison, NJ)
www.mmtel.com
10. DialAmerica (Mahwah, NJ)
www.dialamerica.com
11. Americall Group, Inc. (Naperville, IL), a TelePerformance Company
www.americallgroup.com
12. Cross Country Automotive Services (Medford, MA)
www.crosscountry-auto.com
13. Affina (Peoria, IL)
www.affina.com
14. Influent (Dublin, OH)
www.influentinc.com
15. Telvista, Inc. (Dallas, TX)
www.telvista.com
16. TCIM Services, Inc. (Wilmington, DE)
www.tcim.com
17. Charlton (Madison, WI)
www.tcgcorp.net
18. The Connection (Burnsville, MN)
www.the-connection.com
19. Synergy Solutions, Inc. (Scottsdale, AZ)
www.synergysolutionsinc.com
20. American Customer Care, Inc. (Bristol, CT)
www.americancustomercare.com
21. Telerx (Horsham, PA)
www.telerx.com
22. AnswerNet (Willow Grove, PA)
www.answernetnetwork.com
23. Skybridge Marketing Group (Greenfield, MN)
www.skybridgemg.com
24. OKS Ameridial (North Canton, OH)
www.oksameridial.com
25. Teleservices Direct (Indianapolis, IN)
www.teleservicesdirect.com
26. Hamilton Contact Center Services (Aurora, NE)
www.hamiltontm.com
27. Alta Resources (Neenah, WI)
www.altaresources.com
28. Voxdata (Toronto, ON)
www.voxdata.com
29. RDI Marketing Services (Cincinnati, OH)
www.rdimarketing.com
30. O'Currance, Inc. (Draper, VT)
www.ocurrance.com
31. Thomas L. Cardella & Associates (Cedar Rapids, IA)
www.tlcassociates.com
32. TMS Health (Boca Raton, FL)
www.tmshealth.com
33. 24-7 Intouch (Regina, SK)
www.24-7intouch.com
34. 121 Direct Response (Philadelphia, PA)
www.121directresponse.com
35. Greene, an RMG Direct Company (Lincolnshire, IL)
www.rmgdirectinc.com
36. IMC Teleperformance (Seoul, KR)
www.imctp.co.kr
37. Power Direct (Cleveland, OH)
www.power-direct.com
38. InService America (Forest, VA)
www.inserviceamerica.com
PLEASE CREDIT TMC AS THE SOURCE OF THIS PRESS RELEASE
Date - 30/03/2009
