Genesys wins Frost & Sullivan Thailand Excellence Awards for contact centre applications vendor
3rd June 2013 - Genesys a leading provider of customer experience solutions, received the 2013 Frost & Sullivan Thailand Excellence Awards for Contact Center Applications Vendor of the Year. This accolade was presented to Genesys for outstanding performance in the Information and Communication Technologies industry in the Thailand market.
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Genesys won based on a rigorous measurement-based methodology that considered revenue, market share, and leadership in new product introduction and innovation. Frost and Sullivan recognized Genesys SIP -- its virtual call center software that provides powerful virtualization, simplified infrastructure and innovative multi-channel conversations -- as a differentiator among its competitors in Thailand.
"We are proud to have been recognized by Frost and Sullivan in Thailand for our relentless pursuit of improving customer service," said Tan Guan Chuan, Genesys Director for Southeast Asia. "For more than 20 years, we have always focused on transforming contact center service delivery with our innovative technology and unique insight into what makes a customer experience a great one. This award would certainly continue to fuel our passion for efficiency and innovation in a constantly evolving landscape."
Genesys achieved double-digit growth in Thailand in 2012, with a growing customer base for its Social Media Customer Service & Social Engagement solutions. Through Genesys, companies are increasingly empowered to automate social listening and to effectively use social media to connect with customers.
The Frost & Sullivan Thailand Excellence Awards recognizes those that push the boundaries of excellence -- rise above the competition and demonstrate outstanding performance in the Thailand market.
Genesys is the world's leading provider of customer service and contact center software and services -- with a 100% focus on customer experience and mission to save the world from bad customer service. With more than 2,000 customers in 80 countries, Genesys is uniquely positioned to help companies bring their people, insights and customer channels together to drive today's new customer conversation. Genesys software directs more than 100 million interactions daily from contact center to back office, helping companies deliver fast, simple service and personalized cross-channel customer experience. Genesys software also optimizes processes and the performance of customer-facing employees across the enterprise.