BPO

UK: TeleTech to deliver OnDemand services to leading United Kingdom contact centre company

UK: TeleTech to deliver OnDemand services to leading United Kingdom contact centre company  TeleTech UK Ltd., a subsidiary of TeleTech Holdings, Inc. (NASDAQ: TTEC), one of the largest and most geographically diverse global providers of business process outsourcing (BPO) solutions announc ... read more

Date - 11/02/2010
Category - BPO

NCO deploys tool for analysing why customers call

NCO deploys tool for analysing why customers call  NCO Group, Inc. ("NCO"), a global provider of business process outsourcing services, announced the deployment of a proprietary, web-based software tool to track and analyze customer behavior patterns, leading to better, data-drive ... read more

Date - 01/02/2010
Category - BPO

Sitel Signs Filemaker for Customer Care and Technical Support

Sitel signs Filemaker for customer care and technical support  27th January 2010 - Sitel, a leading global business process outsourcing (BPO) provider, today announced that FileMaker, the brand leader in easy-to-use database software, has selected Sitel to provide customer care and te ... read more

Date - 27/01/2010
Category - BPO

ClickSaya signs BPO deal with Symphony 8

ClickSaya signs BPO deal with Symphony 8  24th November 2009 - Symphony 8 Centers Inc, a leading provider of business process outsourcing (BPO) services and solutions announced a strategic partnership with ClickSaya Communications Inc., the latest new economy high growth Click-To-Call ... read more

Date - 24/11/2009
Category - BPO

Clients place Sitel among world's elite Global providers of business process outsourcing services

Clients place Sitel among world's elite Global providers of business process outsourcing services  24th November 2009 - Sitel, a leading global business process outsourcing (BPO) provider announced it has been named on The Black Book of Outsourcing's prestigious 2009 "50 B ... read more

Date - 24/11/2009
Category - BPO

Stream selected by eircom, leading Irish broadband provider, to provide technical support solution

Stream selected by eircom, leading Irish broadband provider, to provide technical support solution  12th November 2009 - Stream Global Services Inc, a premium business process outsource (BPO) service provider specializing in customer relationship management services for Fortune 1000 c ... read more

Date - 12/11/2009
Category - BPO

ICT awarded Task Order under General Services Administration's USA Contact vehicle

ICT awarded Task Order under General Services Administration's USA Contact vehicle  ICT GROUP INC, a leading global provider of customer management and business process outsourcing solutions, announced that it has been awarded a competitively bid Task Order under the General Services ... read more

Date - 26/08/2009
Category - BPO

US lender launches UK loan operation with Nostrum

US lender launches UK loan operation with Nostrum  Business Process Outsourcing (BPO) provider The Nostrum Group (Nostrum) has secured another long term full servicing contract with a US short term loan company. Established in the US, the company currently operates 46 stores in 5 US state ... read more

Date - 19/08/2009
Category - BPO

ICT GROUP expands India BPO operations

ICT GROUP expands India BPO operations  ICT GROUP, INC a leading global provider of customer management and business process outsourcing (BPO) solutions announced that it has expanded its business processing operations in India, to meet continued strong demand for high-quality, cost-effec ... read more

Date - 13/08/2009
Category - BPO

Egypt: Stream Global Services enters agreement with Information Technology Development Agency (ITIDA) for Egyptian workforce development

Egypt: Stream Global Services enters agreement with Information Technology Development Agency (ITIDA) for Egyptian workforce development  Stream Global Services Inc, a premium provider of customer care and business process outsourcing (BPO) services for Fortune 1000 companies announced th ... read more

Date - 24/06/2009
Category - BPO

USA: eTelecare to provide technical support services for large telecommunications service provider

USA: eTelecare to provide technical support services for large telecommunications service provider  eTelecare Global Solutions, a leading provider of complex business process outsourcing (BPO) solutions has signed an agreement to provide technical support services to residential and small ... read more

Date - 23/06/2009
Category - BPO

Major consumer electronics company renews contact centre relationship with Sitel

Major consumer electronics company renews contact centre relationship with Sitel  Sitel, a leading global business process outsourcing (BPO) provider announced it renewed its partnership with one of the world's largest consumer electronic brands. Sitel's contact centers provide cu ... read more

Date - 29/05/2009
Category - BPO

Sitel Risk Management launches new service offering for small balance collections

Sitel Risk Management launches new service offering for small balance collections  Sitel, a leading global business process outsourcing (BPO) provider announced that it has launched an innovative new service offering designed specifically for small-balance consumer debt collection. Design ... read more

Date - 13/05/2009
Category - BPO

Brazil: Hewlett-Packard ramps up on Sitel's award-winning technical support platform

Brazil: Hewlett-Packard ramps up on Sitel's award-winning technical support platform  Sitel, a leading global business process outsourcing (BPO) provider announced that HP has selected Sitel to provide technical support and customer care services from Sitel's contact center in Bra ... read more

Date - 08/05/2009
Category - BPO

Sitel introduces new Standard for Continuous Improvement in Contact Centers

Sitel introduces new Standard for Continuous Improvement in Contact Centers  Sitel, a leading global business process outsourcing (BPO) provider announced that it has launched a new Continuous Improvement standard. The goal of the Sitel initiative is to be the industry benchmark for quali ... read more

Date - 21/04/2009
Category - BPO