Go BackUSA: StarTek renews agreement with global 50 communications provider
One of the world's largest telephone, Internet and wireless companies has renewed a multi-year agreement with StarTek Inc a leading provider of high-value outsourced customer management solutions.
StarTek will manage programs in support of the clients' over 65 million subscribers. Currently, StarTek is providing the client with high-quality in-bound customer care and support services, pre-paid consumer care, accounts receivable management, and technical support. This agreement also supports client specific specialty programs.
The contract renewal underscores the importance of proven, experienced business process outsourcing (BPO) support in the competitive communications industry, where clients need the highest quality solutions in order to retain and acquire customers. By working with StarTek, clients can use customer interaction as a strategic asset, one of the true differentiators in a very competitive marketplace.
"StarTek has been a partner with this client for over 10 years," said Larry Jones, StarTek president and chief executive officer. "In that time, the industry has changed dramatically, yet we continue to be a major provider of customer management services for this venerable company. Our commitment to excellence and in-depth understanding of their business ensures that when it really counts, StarTek is the right decision."
StarTek specializes in the wireless, wireline, cable, and broadband industries. Because the communications industry has extraordinarily complex systems including legacy billing platforms, hundreds of promotions and service codes, and constantly changing technology, supporting millions of consumers and businesses globally requires full-time dedicated attention from an experienced BPO provider. StarTek's services have consistently delivered a high-quality customer experience from 21 state-of-the-art North American contact center facilities. The company continues to deliver on its expansion strategy in order to meet client demand with leading-edge services.
ABOUT STARTEK
When it really matters, communications companies look to StarTek (NYSE: SRT), a leading provider of high value business process outsourcing services. Since 1987, StarTek has partnered with their clients to solve strategic business challenges, improve customer retention, increase revenue and reduce costs through an improved customer experience.
Known for creating the highest customer service for clients and their customers, StarTek services include customer care, sales support, complex order processing, accounts receivable management, technical support and other industry-specific processes. Headquartered in Denver, Colo., StarTek operates 21 facilities in North America. For more information, visit www.StarTek.com or call 800-541-1130.
Date - 13/05/2008
