Go BackUSA: TeleTech expands agreement with leading global financial services company
TeleTech Holdings Inc one of the largest and most geographically diverse global providers of business process outsourcing solutions announced that it has expanded its multiyear agreement with a leading global financial services company.
The client, a Fortune 500 company, has selected TeleTech to continue to provide BPO services in three major business areas including product technical support, technical training, and virtual eLearning campus.
Under the terms of the agreement, TeleTech will expand its comprehensive front- to back-office solution to continue to address complex Tier I and Tier II technical support needs. The work requires deep understanding of intricate client applications and all associated hardware and ancillary equipment used to support client operations.
TeleTech associates will handle transactions in English, Spanish, French, Portuguese, Mandarin, Cantonese, and several other languages.
In addition to complex technical support of key client products, TeleTech will continue providing training services for nine unique program types. TeleTech will also support ongoing development of the global standards for the client's eLearning campus.
"TeleTech's global sourcing model supports the client's strategic initiatives to improve the quality of service delivery," said Kenneth Tuchman, chairman and chief executive officer at TeleTech. "Our expertise as a 26-year BPO provider, in addition to the excellent service and technical support skills available from our worldwide locations, makes TeleTech the ideal partner for this expanded program."
ABOUT TELETECH
TeleTech is one of the largest and most geographically diverse global providers of business process outsourcing solutions. We have a 26-year history of designing, implementing, and managing critical business processes for Global 1000 companies to help them improve their customers' experience, expand their strategic capabilities, and increase their operating efficiencies.
By delivering a high-quality customer experience through the effective integration of customer-facing front-office processes with internal back-office processes, we enable our clients to better serve, grow, and retain their customer base. We use Six Sigma-based quality methods continually to design, implement, and enhance the business processes we deliver to our clients and we also apply this methodology to our own internal operations.
We have developed deep domain expertise and support approximately 300 business process outsourcing programs serving 100 global clients in the automotive, communications and media, financial services, government, healthcare, retail, technology and travel and leisure industries. Our integrated global solutions are provided by 51,000 employees utilizing 38,000 workstations across 88 delivery centers in 18 countries.
Date - 26/06/2008
