Go BackUSA: TeleTech expands agreement with leading broadband communications provider
TeleTech Holdings Inc one of the largest and most geographically diverse global providers of business process outsourcing (BPO) solutions announced that it has expanded its multiyear agreement with a current broadband communications client to include support for the client's telephony business unit.
The client, a Fortune 500 broadband communications provider, first began working with TeleTech in 2002 and the business has continued to grow since that time. Under the expanded agreement, TeleTech will provide inbound phone and email support for client customers seeking assistance related to telephone service, a high growth area of the client's business.
As announced previously, TeleTech currently provides multilingual care and technical support from multiple global locations for the client's many product offerings. Support includes repair troubleshooting, inbound inquiries, and service and installation booking, and operates in channels that include phone, email, and Web chat.
"TeleTech's global sourcing model supports the client's strategic initiatives to maximize quality and cost savings," said Kenneth Tuchman, chairman and chief executive officer at TeleTech. "Our expertise and our broad array of front- to back-office capabilities make us a natural partner for this well known brand."
TeleTech, a leader in serving the communications industry, brings together advanced technologies and human resources to deliver superior return on investment to clients through high-value, innovative solutions. TeleTech assists clients with agility and growth by transforming their infrastructure and business processes to optimize existing assets, lower costs, and provide new revenue streams.
ABOUT TELETECH
TeleTech is one of the largest and most geographically diverse global providers of business process outsourcing solutions. We have a 25-year history of designing, implementing, and managing critical business processes for Global 1000 companies to help them improve their customers' experience, expand their strategic capabilities, and increase their operating efficiencies.
By delivering a high-quality customer experience through the effective integration of customer-facing front-office processes with internal back-office processes, we enable our clients to better serve, grow, and retain their customer base. We use Six Sigma-based quality methods continually to design, implement, and enhance the business processes we deliver to our clients and we also apply this methodology to our own internal operations.
We have developed deep domain expertise and support approximately 300 business process outsourcing programs serving approximately 135 global clients in the automotive, communications, financial services, government, healthcare, retail, technology and travel and leisure industries. Our integrated global solutions are provided by more than 52,000 employees utilizing 37,700 workstations across 90 delivery centers in 18 countries.
Date - 11/07/2008
