BPO

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Sitel Positioned in the Leaders Quadrant for Customer Management Contact Centre BPO Worldwide

28th January, 2013— Sitel, a leading global customer care provider announced it has been positioned by Gartner, Inc. in the Leaders quadrant of Gartner’s 2012 Customer Management Contact C... read more


Xerox in Leaders Quadrant of Gartner’s 2012 Global Customer Management Contact Centers Report

16th January 2012 - Xerox has been named to the Gartner, Inc. Leaders Quadrant  by Gartner Inc., in the 2012 Magic Quadrant Customer Management Contact Center Business Process Outsourcing report.... read more


Gartner Places Convergys in Leaders Quadrant for Second Year in a Row

January 15th 2013 - Convergys Corporation the global provider of customer management staffing solutions announced it has, for the second year in a row, been positioned by Gartner in the Leaders Quadra... read more


Aegis positioned in 2012 Magic Quadrant for Customer Management Contact Center BPO, Worldwide

January 09, 2013 - Aegis Limited, a global outsourcing and technology services company and part of the $27 billion Essar Group, announced today that it was one of 18 global outsourcing companies to be... read more


DealNet's BPO Division Sign Three-Year Deal to Provide Contact Centre Services to US Energy Retailer

19th December 2012 - DealNet Capital Corp. announced that its recently acquired Business Process Outsourcing subsidiary, OC Communications Group Inc. has signed a three-year contract to provide contac... read more


New CEO for South African BPO body announced

28th November 2012 - Gareth Pritchard has been named as the interim CEO of BPeSA, the National BPO (Business Process Outsourcing) / contact centre body for South Africa. Pritchard will fill the ro... read more


Engagement is the missing link for BPO success

29th October 2012 - A lack of effective engagement is preventing business process outsourcing (BPO) relationships achieving their full potential in today’s changing economic climate, according t... read more


Serco delivers customer contact services for Sky Deutschland

    11th October 2012 - Serco, the international service company, will take on the delivery of a range of customer services for Sky Deutschland from mid October 2012. The multi-year agre... read more


Serco secures BPO contract with Australian Taxation Office

10 September 2012 - Serco Group plc (Serco), the international service company, announces that it has successfully renewed its Business Process Outsourcing (BPO) contract with the Australian Taxation ... read more


Sitel Named 2012 GS100 Top Global BPO Leader

3 September 2012 - Sitel, a leading global customer care outsourcing provider announced that they have been named to the GS100 Top Global BPO Leaders list for 2012. The 2012 GS100 list, compiled by Gl... read more