C3/CustomerContactChannels adds new client to its growing roster
July 24, 2012 — C3/CustomerContactChannels (“C3”), a global provider of customer management solutions, has contracted with a new client that markets products and services to college students, that are designed to make their lives easier. Under the new deal, C3 will manage all customer contact for the company, including both service and sales support.
“Our new client provides a unique and creative service to college kids and parents from their first year of school through graduation,” said President/COO Rick Ferry. “We are proud and honored that they have entrusted us to represent their brand with their customers.”
From its support centers throughout the United States, C3 will manage 100 percent of the company’s customer service and sales support in both English and Spanish. C3 has the capabilities to offer support to clients in 17 different languages.
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C3 provides a full range of forward-thinking and value-added customer contact management services for large and medium sized corporations in the healthcare and financial services, telecommunications, energy and utilities, media, hospitality and leisure, and government services industries. Because of its entrepreneurial spirit and streamlined company culture, C3 is able to ramp programs more quickly for clients, produce above average quality scores and retain employees longer. The company owns several customer contact centers here in the United States and overseas including in China, Bulgaria, the Philippines and Latin America.
In June, C3, along with one of its clients, won Contact Center World’s annual “Best Outsourcing Partnership Award” for the United States and is now a finalist for the worldwide award.
C3/CustomerContactChannels is a provider of BPO services unlike any other in the market today. Services include Sales, Service, Performance Optimization, Reputation Management and complete customer interaction management via traditional, web, and emerging communication channels. C3 positively engages and promotes our clients’ brands with every contact we make with their customers. With a global team that is thousands of employees strong, the company is headquartered in Plantation, FL. More information can be found at www.c3connect.com.