Business Intelligence

Cincom selects JasperSoft Corporation to power business intelligence for all software offerings

Cincom selects JasperSoft Corporation to power business intelligence for all software offerings JasperSoft, the market leader in open source business intelligence announced that worldwide software provider Cincom Systems, Inc. has selected the JasperSoft Business Intelligence Suite to powe ... read more

Date - 09/04/2008
Category - Business Intelligence

IBM launches new software 'ProAct' for contact centre

IBM launches new software 'ProAct' for contact centre Researchers at IBM's India Research Laboratory have developed advanced software technology that uses sophisticated math algorithms to extract and deliver business insights hidden within the avalanche of information gat ... read more

Date - 18/03/2008
Category - Business Intelligence

Pegasystems' newly enhanced healthcare solutions redefine customer service excellence

Pegasystems' newly enhanced healthcare solutions redefine customer service excellence Building on its success in the healthcare market, Pegasystems  the leader in Business Process Management (BPM), today announced new versions of its popular Customer Process Manager Solutions for ... read more

Date - 04/03/2008
Category - Business Intelligence

Cogentium announces strategic partnership with Netcall for contact centre business intelligence solution

Cogentium announces strategic partnership with Netcall for contact centre business intelligence solution Cogentium Corporation Ltd, leading provider of business intelligence software and solutions, has announced a strategic partnership with Netcall, the leading specialist of call-back, aut ... read more

Date - 15/02/2008
Category - Business Intelligence

Talisma white paper addresses key business issues for retail banks

Talisma white paper addresses key business issues for retail banks Talisma Corporation the leading Customer Interaction Management (CIM) software solution provider announced the release of a critical white paper that explores ten of the leading trends impacting retail banking contact center ... read more

Date - 13/02/2008
Category - Business Intelligence

Pegasystems' newest SmartBPM Suite increases operational performance and global flexibility

Pegasystems' newest SmartBPM Suite increases operational performance and global flexibility At Gartner's BPM Summit in Las Vegas, Pegasystems the market leader in Business Process Management (BPM) software, unveiled the newest version of its SmartBPM Suite, the only software that c ... read more

Date - 06/02/2008
Category - Business Intelligence

Shepherd Chartered Surveyors selects OpenSpan to streamline business processes across desktops

Shepherd Chartered Surveyors selects OpenSpan to streamline business processes across desktops OpenSpan, Inc the enabler of the New Enterprise Desktop, today announced that Shepherd Chartered Surveyors has selected the OpenSpan Platform to improve and automate business process workflows fo ... read more

Date - 23/01/2008
Category - Business Intelligence

Interactive Intelligence launches major upgrade to its IP business communications software platform

Interactive Intelligence launches major upgrade to its IP business communications software platform  Interactive Intelligence Inc. (Nasdaq: ININ) is releasing a major upgrade to its contact center automation and enterprise IP telephony software platform. Version 3.0 of the compan ... read more

Date - 17/01/2008
Category - Business Intelligence

USA: Deltek selects services from Verizon Business

USA: Deltek selects services from Verizon Business  A range of services from Verizon Business (Verizon), a provider of advanced communications and IT solutions and unit of Verizon Communications (NYSE:VZ), have been selected by Deltek (Nasdaq:PROJ), a provider of enterprise application ... read more

Date - 28/11/2007
Category - Business Intelligence

CallMiner and Clarabridge align to enhance business intelligence garnered from customer communications

CallMiner and Clarabridge align to enhance business intelligence garnered from customer communications  Fort Myers, FL and Reston, VA - CallMiner, a leading developer of advanced speech analytics software, and Clarabridge, a leading text analysis software company, today announced a ... read more

Date - 31/10/2007
Category - Business Intelligence

ProtoCall One launches initiative into the business intelligence market

ProtoCall One launches initiative into the business intelligence market London - ProtoCall One, the UK's premier systems integration consultancy for the contact centre industry, has announced a major marketing initiative into the Business Intelligence (BI) market. ProtoCall One will d ... read more

Date - 16/10/2007
Category - Business Intelligence

Datasquirt ASX float on track

Datasquirt ASX float on track New Zealand contact centre software company, Datasquirt, has confirmed its share float on the Australian Stock Exchange is on track, with the minimum subscription amount of $A7 million achieved. Datasquirt director and co-founder Mark Loveys says he is ... read more

Date - 06/09/2007
Category - Business Intelligence

Latigent rocks call centre market with release of BlueVue X-Ray edition

Latigent Rocks Call Center Market with Release of BlueVue X-Ray Edition  Chicago - Latigent LLC, an international provider of business intelligence, performance management and call center management software announced today the release of BlueVue 3.0 X-Ray Edition, the latest v ... read more

Date - 25/06/2007
Category - Business Intelligence

Clarabridge launches content mining service (CMS) and text-mining industry's first SaaS offering

Clarabridge launches content mining service (CMS) and text-mining industry's first SaaS offering  Reston, Va.- Clarabridge, a text analysis software company, today introduced its Content Mining Service (CMS), the industry's first software-as-a-service (SaaS) offering of co ... read more

Date - 11/06/2007
Category - Business Intelligence

Pegasystems recognised as a leader in process-centric customer service

Pegasystems recognised as a leader in process-centric customer service Cambridge, Mass.- Pegasystems (Nasdaq: PEGA), the leader in unified process and rules technology, today announced that the company has been named a leader in The Forrester WaveT: Customer Service Management Software ... read more

Date - 24/05/2007
Category - Business Intelligence