Go BackPegasystems recognised as a leader in process-centric customer service
Cambridge, Mass.- Pegasystems (Nasdaq: PEGA), the leader in unified process and rules technology, today announced that the company has been named a leader in The Forrester WaveT: Customer Service Management Software, Q2 2007. This recent report recognizes Pegasystems Customer Process Manager (CPM) as a leading customer service solution for process-centric customer service management.
According to the companion report, The Forrester WaveT Vendor Summary, Q2 2007, "Pegasystems offers a comprehensive architecture and BPM platform to handle complex customer service requirements. Overall, Pegasystems provides best-of-breed support for customer service needs with strong call center infrastructure, solid workflow capabilities, and robust agent support."
Forrester evaluated 22 leading vendors' 26 product offerings across 180 customer services-specific evaluation criteria and segmented the vendors into three subsections - record-centric, interaction-centric and process-centric. The overall criteria examined the vendor's current offering, strategy, and market presence through past research, user need assessments, product demos, and customer interviews. Pegasystems CPM framework was recognized as a leader in process-centric customer service management based primarily on the robust customer service capabilities in the current version and future strategy.
"In this report, Forrester details some of the advantages process-centric solutions are bringing to today's organizations and recognizes Pegasystems as a leader in delivering this new breed of solution," said Alan Trefler, chairman and CEO, Pegasystems. "Pegasystems solution, based on its leading rules-driven BPM suite, offers the industry's only rich framework of contact center processes that is designed to Build for Change® to drive superior customer loyalty, productivity, and growth through intent-driven customer service. We are delighted that Forrester has recognized Pegasystems success in delivering process-centric solutions and for acknowledging us as an industry leader."
To learn more about Customer Process Manager or Pegasystems performance in this and other Waves, please visit www.pega.com.
About Pegasystems
Pegasystems Inc. (NASDAQ: PEGA) provides software to automate complex, changing business processes. Pegasystems, the leader in unified process and rules technology, gives business people and IT departments the ability to use best processes across the enterprise and outperform their competition.
Our new class of Business Process Management (BPM) technology makes enterprise systems easy to use and easy to change. By automating policy manuals, system specifications and lines of manual coding with dynamically responsive updates, Pegasystems powers the world's most sophisticated organizations to Build for Change®.
Pegasystems' award-winning, standards-based BPM suite is complemented with best-practice solution frameworks to help leaders in the financial services, insurance, healthcare, life sciences, government and other markets drive growth and productivity.
Headquartered in Cambridge, Mass., Pegasystems has regional offices in North America, Europe and the Pacific Rim. For more information, visit www.pega.com.
Date - 24/05/2007
