Call Centre Solutions

USA: Hi-Rez Studios deploys on-demand call centre software from Five9 and RightNow CX to support debut of massive multiplayer online spy-fi game Global Agenda

USA: Hi-Rez Studios deploys on-demand call centre software from Five9 and RightNow CX to support debut of massive multiplayer online spy-fi game Global Agenda   15th March 2010 - Five9, Inc., the leader in on-demand call center software, announced that Hi-Rez Studios, the largest ... read more

Date - 15/03/2010
Category - Call Centre Solutions

Confirmit extends its Horizons with the latest release of its multi-channel feedback platform

Confirmit extends its Horizons with the latest release of its multi-channel feedback platform  Confirmit has announced the launch of Confirmit Horizons Version 15, the new release of its on-demand, multi-channel platform for customer feedback, employee feedback, and Market Research applic ... read more

Date - 15/03/2010
Category - Call Centre Solutions

Presence Technology and media-core® join forces to offer on demand contact centre solutions in Brazil

Presence Technology and media-core® join forces to offer on demand contact centre solutions in Brazil  March 12th 2010 - Presence Technology is a worldwide software  company dedicated to supplying All-In-One Solutions for Contact Centers. media-core® specializes in provid ... read more

Date - 12/03/2010
Category - Call Centre Solutions

Indosoft enhances its call centre software, Q-Suite

Indosoft enhances its call centre software, Q-Suite  11th March 2010 - Indosoft, a leading provider of call center software for Asterisk announces enhancements to its Q-Suite ACD. Q-Suite stands out as one of a kind with its unique and functional ACD for Asterisk with an evolved API t ... read more

Date - 11/03/2010
Category - Call Centre Solutions

New product from Jacada will enhance complex call centre applications, ease training costs and reduce errors

New product from Jacada will enhance complex call centre applications, ease training costs and reduce errors  11th March 2010 - Jacada Ltd a leading provider of customer experience management and process optimisation solutions for customer service operations announced the launch of Ja ... read more

Date - 11/03/2010
Category - Call Centre Solutions

USA: American Airlines leverages NICE Interaction Analytics to enhance customer experience

USA: American Airlines leverages NICE Interaction Analytics to enhance customer experience  9th March 2010 - NICE Systems a leading global provider of advanced solutions that enable enterprises and security organizations to extract insight from interactions, transactions and evaluatio ... read more

Date - 09/03/2010
Category - Call Centre Solutions

USA: QVC deploys Clarabridge text analytics solution to gain real-time customer intelligence

USA: QVC deploys Clarabridge text analytics solution to gain real-time customer intelligence 9th March 2010 - Clarabridge, the leading provider of text analytics software used by many Fortune 1000 companies to improve customer experience management (CEM) announced that QVC, one of the worl ... read more

Date - 09/03/2010
Category - Call Centre Solutions

USA: Southwest Gas deploys IP-based communications software suite from Interactive Intelligence

USA: Southwest Gas deploys IP-based communications software suite from Interactive Intelligence  9th March 2010 - Southwest Gas in partnership with Altivon has deployed an all-in-one IP-based communications software suite from Interactive Intelligence As a result of the deploymen ... read more

Date - 09/03/2010
Category - Call Centre Solutions

Poland: Inteligo Financial Services S.A. uses Cisco technology for Poland's first distributed call centre infrastructure

Poland: Inteligo Financial Services S.A. uses Cisco technology for Poland's first distributed call centre infrastructure  9th March 2010 - Cisco announced that Inteligo Financial Services S.A. has deployed a Cisco® Unified Contact Center Enterprise solution at its country ... read more

Date - 09/03/2010
Category - Call Centre Solutions

Virgin supplies contact centre network to Accord and Ashram Housing Associations

Virgin supplies contact centre network to Accord and Ashram Housing Associations  8th March 2010 -  Midlands-based Accord and Ashram Housing Associations have made it easier for their residents to resolve queries about everything from repairs to recycling with a new contact-centr ... read more

Date - 08/03/2010
Category - Call Centre Solutions

Drishti launches Ameyo Web Access 2.0

Drishti launches Ameyo Web Access 2.0  8th March 2010 - Drishti-Soft announces the launch of Ameyo Web Access 2.0. This browser-based application from the house of Drishti is a single window agent workbench specifically designed to provide a simple yet powerful solution to increase th ... read more

Date - 08/03/2010
Category - Call Centre Solutions

India: Indian telecom taps CosmoCom-powered call centre

India: Indian telecom taps CosmoCom-powered call centre  5th March 2010 - CosmoCom announced that S Tel, the recently launched mobile services brand in India, formed an alliance with service provider Tata Communications to deploy its on-demand hosted contact center (InstaCC) services, ... read more

Date - 05/03/2010
Category - Call Centre Solutions

USA: TuVox implements tier system for the North American membership group

USA: TuVox implements tier system for the North American membership group TuVox, a leading provider of On Demand speech applications announced that they have successfully accomplished a new series of objectives on behalf of the North American Membership Group, or NAMG. ------------------- ... read more

Date - 05/03/2010
Category - Call Centre Solutions

Drishti-Soft launches Ameyo Web Access 2.0

 Drishti-Soft launches Ameyo Web Access 2.0 5th March 2010 - Drishti-Soft announces the launch of Ameyo Web Access 2.0. This browser-based application from the house of Drishti is a single window agent workbench specifically designed to provide a simple yet powerful answer to the need ... read more

Date - 05/03/2010
Category - Call Centre Solutions

Rostrvm Solutions releases 'Contact Point Management'

Rostrvm Solutions releases 'Contact Point Management'  4th March 2010 - The contact centre is being bombarded by demands for change from every angle. Drastic changes in the economy have caused everyone to rethink their buying and spending; customers are expecting service faste ... read more

Date - 04/03/2010
Category - Call Centre Solutions