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USA: Moneris Solutions selects inContact by UCN
USA: Moneris Solutions selects inContact by UCN UCN, Inc the market leader in on-demand contact center software, has signed a two year renewable agreement for inContact® Hiring with Moneris Solutions®. Moneris Solutions is an industry-leading processor of debit and credit card pa ... read moreDate - 04/12/2008
Category - Call Centre Solutions
International travel supplier selects Iontas to install 1,000 seats of event focus software
International travel supplier selects Iontas to install 1,000 seats of event focus software Iontas reported that a large travel supplier based in the UK purchased and deployed 1,000 licenses of its Event Focus software. The company will use the software as a workforce optimization ... read moreDate - 03/12/2008
Category - Call Centre Solutions
UK: C&W wins Centrica deal worth £79m
UK: C&W wins Centrica deal worth £79m Cable&Wireless announced it has signed a five-year £79 million contract with Centrica to provide a next generation telecommunications network for the group's UK operations. Following a tender process, Cable&Wire ... read moreDate - 03/12/2008
Category - Call Centre Solutions
Interactive Intelligence adds SMS to CIC suite
Interactive Intelligence adds SMS to CIC suite Interactive Intelligence a global provider of unified IP business communications solutions, is adding short message service as an additional media type to its all-in-one multi-channel contact centre software suite, Customer Interaction Cente ... read moreDate - 03/12/2008
Category - Call Centre Solutions
USA: Carolina call centre delivers flexible customer service with Five9 Software that scales up and down
USA: Carolina call centre delivers flexible customer service with Five9 Software that scales up and down Five9, the leader in on demand call center software announced the multi-year deployment of its flexible call center software platform at Carolina Call Center. A leading provider of cu ... read moreDate - 03/12/2008
Category - Call Centre Solutions
USA: Convergys provides relationship management support to the FDIC
USA: Convergys provides relationship management support to the FDIC Convergys Corporation a global leader in relationship management, announced a new, five-year agreement to provide customer management support to the Federal Deposit Insurance Corporation (FDIC). The contract, with p ... read moreDate - 03/12/2008
Category - Call Centre Solutions
USA: Chunghwa Telecom expands CosmoCom contact centre on-demand platform
USA: Chunghwa Telecom expands CosmoCom contact centre on-demand platform CosmoCom the leader in Contact Center Consolidation 2.0, announced that long-time customer Chunghwa Telecom Co., Ltd.(CHT), which chiefly provides telecommunication and information-related services for city call, lo ... read moreDate - 02/12/2008
Category - Call Centre Solutions
USA: Implementation of NICE SmartCenter expanded to improve customer service for major US electric utility
USA: Implementation of NICE SmartCenter expanded to improve customer service for major US electric utility NICE Systems a leading global provider of advanced solutions that enable organizations to extract Insight from Interactions to drive performance announced that Atlanta-based Souther ... read moreDate - 02/12/2008
Category - Call Centre Solutions
Admiral opts for ntl:Telewest's NGN at contact centre
Admiral opts for ntl:Telewest's NGN at contact centre Admiral Group, the motor insurance specialist, is using the ntl:Telewest Business next generation network (NGN) to power communications links to a new contact centre in Newport, south Wales, as part of an operational expansion. ... read moreDate - 27/11/2008
Category - Call Centre Solutions
Datanautix unveils major enhancements to software suite for call centres
Datanautix unveils major enhancements to software suite for call centres Datanautix, Inc, a developer of interaction analytics technologies that optimize customer experiences in large-scale contact center environments, recently unveiled major enhancements to radically improve how compani ... read moreDate - 27/11/2008
Category - Call Centre Solutions
'Call to Action' mass communication tool delivers increased sales
'Call to Action' mass communication tool delivers increased sales IPscape Pty Ltd launched Call to Action, a rapid, cost-effective mass communication tool for organisations to nurture, update and alert thousands of existing customers simultaneously. IPscape Pty Ltd today lau ... read moreDate - 26/11/2008
Category - Call Centre Solutions
USA: Visual Benefit Communication streamlines insurance enrolment through the power of Five9
USA: Visual Benefit Communication streamlines insurance enrolment through the power of Five9 Five9, the leader in on demand call center software announced the successful deployment of its flexible predictive dialing platform at Visual Benefit Communication. An innovator in the insurance ... read moreDate - 26/11/2008
Category - Call Centre Solutions
Eptica accelerates adoption of online customer service in Europe
Eptica accelerates adoption of online customer service in Europe Eptica, Europe's fastest growing provider of multi- channel customer interaction software, has launched its intelligent web self-service and email management solutions to the Spanish market to enable ebusinesses to impr ... read moreDate - 25/11/2008
Category - Call Centre Solutions
Thames Water doubles contact centre forecasting and scheduling productivity with Workforce Management
Thames Water doubles contact centre forecasting and scheduling productivity with Workforce Management Sabio, the innovative contact centre services and solutions company, has designed and implemented a workforce management solution for Thames Water that has effectively doubled forecastin ... read moreDate - 24/11/2008
Category - Call Centre Solutions
Thames Water deploys Cable&Wireless' IP Contact Centre
Thames Water deploys Cable&Wireless' IP Contact Centre Cable&Wireless has implemented the UK's first 'on demand' Internet Protocol (IP) Contact Centre for Thames Water, the UK's largest water utility company, as part of a multi-million, three-year, managed ser ... read moreDate - 24/11/2008
Category - Call Centre Solutions