Go BackCall Centre Solutions
Articles 16 to 30 of 925
Canada: OnviSource reports success story for Canadian answering service due to upgrade to OnviCenter 6 call centre solutions
Canada: OnviSource reports success story for Canadian answering service due to upgrade to OnviCenter 6 call centre solutions OnviSource, a provider of highly affordable and fully integrated call center solutions and award-winning call center outsourcing services announced that ... read moreDate - 17/12/2008
Category - Call Centre Solutions
Orange UK signs extended contract with Convergys for relationship management solutions
Orange UK signs extended contract with Convergys for relationship management solutions Convergys Corporation a global leader in relationship management, announced that leading telecommunications provider Orange UK, which has over 17 million subscribers, has signed an extended contract fo ... read moreDate - 16/12/2008
Category - Call Centre Solutions
Siemens OpenScape contact centre offers enhanced multi-tenancy capabilities in an easy-to-own, easy-to-deploy acquisition model
Siemens OpenScape contact centre offers enhanced multi-tenancy capabilities in an easy-to-own, easy-to-deploy acquisition model Siemens announced The Siemens OpenScape Contact Center solution can be hosted as a secure multi-tenant platform in a data center on just one enterprise or manag ... read moreDate - 16/12/2008
Category - Call Centre Solutions
USA: UCN signs agreement with natural gas energy company
USA: UCN signs agreement with natural gas energy company UCN, Inc, the market leader in on-demand contact center software, has signed an agreement for inContact® Echo® with a rapidly-growing energy services company. The new customer has hundreds of agents at multiple contact cent ... read moreDate - 12/12/2008
Category - Call Centre Solutions
USA: Device insurance company deploys 2,000 seats of Event Focus
USA: Device insurance company deploys 2,000 seats of Event Focus Iontas announced that an prominent device insurance company has purchased and deployed the state-of-the-art Event Focus to ensure PCI compliance and optimize workforce productivity. This company join hundreds of thousa ... read moreDate - 12/12/2008
Category - Call Centre Solutions
Aspect announces general availability of Aspect Unified IP 6.6 with Ask-an-Expert capability and advanced list management
Aspect announces general availability of Aspect Unified IP 6.6 with Ask-an-Expert capability and advanced list management Aspect, a unified communications and contact center software and services provider announced the general availability of Aspect® Unified IPT 6.6 with a new Ask-an ... read moreDate - 12/12/2008
Category - Call Centre Solutions
Interactive Intelligence completes Cisco interoperability verification testing using SIP standard
Interactive Intelligence completes Cisco interoperability verification testing using SIP standard Interactive Intelligence a global provider of unified IP business communications solutions, has completed the Cisco interoperability verification testing using the session initiation protoco ... read moreDate - 12/12/2008
Category - Call Centre Solutions
Germany: Deutsche Telekom selects Pegasystems for BPM
Germany: Deutsche Telekom selects Pegasystems for BPM Deutsche Telekom, Europe's largest Telecommunications carrier has selected Pegasystems to provide Business Process Management (BPM) software. Having signed an Enterprise Frame Agreement, Deutsche Telekom decided as a first initiat ... read moreDate - 11/12/2008
Category - Call Centre Solutions
Fonality announces PBXtra Unified Agent
Fonality announces PBXtra Unified Agent PBXtra Unified Agent from Fonality, announced combines phone system, call center, and CRM capabilities to provide a complete view of contact center operations. With Salesforce CRM and PBXtra Unified Agent, companies can increase close rates, revenu ... read moreDate - 10/12/2008
Category - Call Centre Solutions
Thailand: AIS deploys Convergys' Infinys Rating and Billing 3.0 to support strategy for subscriber growth
Thailand: AIS deploys Convergys' Infinys Rating and Billing 3.0 to support strategy for subscriber growth Convergys Corporation a global leader in relationship management, announced that Advanced Info Service PLC (AIS), the largest wireless operator in Thailand, has successfully depl ... read moreDate - 09/12/2008
Category - Call Centre Solutions
Australia: Department of Immigration and Citizenship grants $143 million contract to Optus
Australia: Department of Immigration and Citizenship grants $143 million contract to Optus Optus announced that it was awarded a four-year contract with an estimated value of $143 million to supply the Department of Immigration and Citizenship (DIAC) with telecommunications services, eff ... read moreDate - 09/12/2008
Category - Call Centre Solutions
USA: Wyndham migrates call centre to Oracle
USA: Wyndham migrates call centre to Oracle ANTs Software Inc, a leader in database consolidation solutions announced that Wyndham Hotel Group, one of the world's largest integrated hotel franchise and management companies, became the first ANTs customer to go live with the ANTs Comp ... read moreDate - 09/12/2008
Category - Call Centre Solutions
Orion Calltech to train on award-winning Drishti Call Center Software
Orion Calltech to train on award-winning Drishti Call Center Software Drishti-Soft Solutions, a leading provider of communications solutions, announces its association with one of the largest call center training institutes with over hundred centers in India- Orion Calltech. The underlyi ... read moreDate - 08/12/2008
Category - Call Centre Solutions
SpeechStorm is first to market with video self-service on a 3G mobile
SpeechStorm is first to market with video self-service on a 3G mobile SpeechStorm, the specialist provider of phone self-service solutions for contact centres, has extended its IVVOT phone self-service suite with the launch of a new range of Visual IVR applications, that will transform t ... read moreDate - 08/12/2008
Category - Call Centre Solutions
Verizon Business rolls out enhancements to make voice over IP more flexible and efficient
Verizon Business rolls out enhancements to make voice over IP more flexible and efficient Enterprise customers will be able to get a bigger bang for their voice-over-IP (VoIP) buck by leveraging several enhancements to Verizon Business' leading global VoIP portfolio. "Verizo ... read moreDate - 05/12/2008
Category - Call Centre Solutions