ClickSoftware releases the integration between ClickSchedule 7.1 and mySAP CRM 3.1 

ClickSoftware, the leading provider of service optimization solutions, released the integration of ClickSchedule, its optimized scheduling solution, with the mySAP Customer Relationship Management (CRM) Release 3.1 e-business solution.

This integration provides mySAP CRM 3.1 customers the ability to rapidly deploy the industry-leading appointment booking and scheduling optimization capabilities of ClickSchedule.

The offering extends the collaboration between ClickSoftware and SAP AG established and successfully proven in SAP R/3, and leverages the mySAP CRM 3.1 built-in Business Connector to ClickSchedule.

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Using ClickSchedule, call center representatives using the mySAP CRM 3.1 Customer Interaction Center can more efficiently offer service appointment times that best suit the customer and can be fulfilled at the lowest cost to the company. Additionally appointment re-scheduling can be optimally accomplished to minimize impact to customer satisfaction and service efficiency.

"Organizations have to balance the time and cost of implementing new technology with the need to continue their core work, and respond to customer demands for help in the most efficient and effective way," said Corey Leibow, Chief Operating Officer at ClickSoftware. "ClickSchedule integration for mySAP CRM 3.1 further enables customers to more quickly realize their return on investment while at the same time offers improved customer service. Our relationship with SAP further increases the value that customers can derive from our complementary solutions."

ClickSchedule includes scheduling policies, workflow, escalation alerts, and user-interface editing, which are integrated with mySAP CRM 3.1. Software installation requires no further development or programming, so business managers can easily configure a tailored solution for mySAP CRM 3.1 for fast deployment.

SAP will demonstrate the integration of mySAP CRM 3.1 with ClickSchedule at SAPPHIRE 2002 Lisbon, September 4 - 6. Attendees can view demonstrations of the solution in SAP Booth DP 04 RM and learn additional information about ClickSchedule and service optimization at ClickSoftware Booth RM 3.5, Hall 3.

About ClickSoftware

ClickSoftware is the leading provider of end-to-end service optimization solutions that maximize service revenue and customer responsiveness while minimizing costs. ClickSoftware's ServiceOptimization suite includes strategic and tactical workforce planning, optimized service scheduling, intelligent problem resolution, wireless workforce management, and business analytics, connecting all organizational levels and all functions.

The company is headquartered in Campbell, CA. with offices throughout the United States, Belgium, Canada, Germany, Israel, and the United Kingdom.

For more information about ClickSoftware, call 408-377-6088 or 888-438-3308 or visit www.clicksoftware.com

Date - 11/05/2009