Noble Systems introduces Noble SIPhony with a Server-Based SIP environment to reduce costs and improve productivity 

Noble Systems Corporation, a global leader in innovative contact centre technology solutions, introduces Noble® SIPhony, an evolutionary platform for unifying customer communications via a server-based telephony architecture.

SIPhony allows companies to create a more efficient and more effective telephony environment to reduce training time, improve productivity and decrease costs. 

SIPhony makes it easy for organisations that want the flexibility and cost savings of an IP solution, enabling TDM and hardware-based telephony platforms to smoothly migrate to a SIP environment. 

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SIPhony is Noble's newest generation SIP platform. This server-based solution supports contact centre environments regardless of their telephony infrastructure, including pure native-SIP, traditional TDM, or a hybrid of the two. With SIPhony, contact centres can connect any type of agent, either local or remote, using any type of telephony connectivity to create a flexible platform without boundaries. SIPhony can be used as a 'cloud-based' contact routing platform for companies looking to centralise their resources, with support for the agent network, wherever the agents may be located.

SIPhony offers an IT-ready platform that is easy to integrate into existing hardware or software applications.  SIPhony can be installed into any current IP network or PBX infrastructure (Cisco, Avaya, etc) to seamlessly provide point solutions for predictive dialling, ACD, call recording and monitoring, IVR, messaging, or workforce management.  It can also be installed in a new IP or TDM environment to offer a completely unified contact centre solution.  With its server-based design, SIPhony can eliminate the reliance on traditional proprietary telephony blades with limited scalability and lifespan, creating a longer-term investment with more flexibility for future growth.  SIPhony also offers lower-cost alternatives for disaster recovery and business continuity.

Colin Chave, General Manager EMEA of  Noble Systems, said, "We believe SIPhony to be a truly unique solution, as the first of its kind to offer an easy migration path to a server-based platform and to allow hybrid applications by combining traditional TDM telephony and IP environments. Noble SIPhony gives the best of both worlds - seamless integration to existing environments or a stand-alone unified system - to help companies achieve greater performance, improve customer service, and lower the cost of doing business."

About Noble Systems

Noble Systems Corporation (NSC) is a global leader in contact centre technology solutions, providing innovative products since 1989.  Every day, millions of customer contacts are made by agents at 2,000+ client installations worldwide using the award-winning Noble platform for inbound/outbound/blended communications. 

The scalable, integrated Noble® Solution includes advanced ACD and predictive dialing; unified contact processing; and integrated IVR, recording, messaging, quality/monitoring systems, scripting, and real-time reporting and management tools.  Noble Systems was the first vendor to offer an open, scalable, fully-distributed platform. 

For more information, contact Sian Ciabattoni at 0161 772 7100 or visit www.noblesys.com.

Date - 18/08/2009