Call Centre Solutions
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16th May 2012 - Aspect, a leading provider of customer contact, enterprise workforce optimization and Microsoft platform solutions, today announced the introduction of Aspect® On Demand, a hosted ...
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16th May 2012 - ProtoCall One the leading Genesys contact centre solutions and services provider and longstanding Genesys partner announces its technical and commercial alignment with Genesys’ l...
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May 15th, 2012— Altitude Software, a global leader in contact center technology, today announces that it has started to deliver cloud contact center solutions in Scandinavia, following the acqui...
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May 11th 2012 - Probably nothing is more frustrating to a caller trying to reach a customer service representative than having to endure a seemingly endless wait on hold. Now, a new service developed ...
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May 10, 2012 – VOXDATA Solutions Inc., a provider of outsourced contact centre services, has selected Interactive Intelligence Group Inc.’s all-in-one IP communications software suite, Cus...
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May 9, 2012 -- CSA Travel Protection has reported reduced costs and more personal service as a result of deploying Interactive Intelligence Group Inc.’s (Nasdaq: ININ) all-in-one IP communicatio...
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9th May 2012 - Salesforce.com the enterprise cloud computing company announced it has been positioned by Gartner, Inc. in the Leaders quadrant of the Magic Quadrant for CRM Customer Service Contact Ce...
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8th May 2012 - Novo Technologies, a leading supplier of call recording, quality and coaching tools for the contact center market announced that its NovoLog6 solution is compliant with key collaboratio...
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4th May 2012 - Intelecom, a provider of cloud-based contact centre solutions, is working with Cloud9 Business Analytics Ltd, the call recording and quality monitoring software-as-a-service (SaaS) comp...
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3 May 2012 – Avaya, a global provider of business communications and collaboration systems and services, today announced that Azercell, a leading mobile operator in Azerbaijan and part of TeliaS...
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May 02, 2012 - XO Communications announced the launch of Concentric Cloud Solutions. Concentric Cloud Solutions offers new cloud computing, content acceleration, and cloud voice solutions for bu...
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30th April 2012 - Indosoft Inc., developers of Q-Suite, the industry leading call center software for Asterisk, announces the deployment of its Overseer Watchdog System for Q-Suite.
The Overseer Wat...
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26 April 2012 - 2Ring, a software provider of flexible solutions for unified communications and contact centers announced that its 2Ring IP PHONE SERVICES (IPPS) version 5.0 is compliant with key coll...
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April 24, 2012 - Indosoft Inc., developers of Q-Suite, the industry leading Contact Center ACD and Dialer Software for Asterisk, announced today the release of its next generation web based Visual Cal...
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23 April 2012 – O-Tel Telecoms, the ‘Infrastructure-as-a-Service’ company who provides Cloud Based Telephony Services to Channel Partners Nationwide, today unveiled Centrex, the next...
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