Clarity Partners with Chinook Communications to Deliver Cloud Contact Center Solution

22nd April 2013 - Clarity Consulting Inc., today announced a new partnership with Chinook Communications to provide a hosted contact center version of Clarity Connect, the premier Lync-native contact center solution. Chinook Communications, an industry leader in hosting Microsoft Lync, will be able to provide a full suite of contact center functionality powered by Clarity Connect to companies who utilize its hosted Lync voice offering, have deployed an on-premise instance of Lync, or have deployed Lync as a part of Office 365.

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“A hosted Lync contact center represents a compelling and cost-effective solution for many companies looking to leverage the power of the Lync platform without the internal management overhead,” said Roy King, Sr. Partner Marketing Manager for Skype at Microsoft. “We are excited about this latest move between two innovative partners, Chinook and Clarity Consulting.”

A Lync-native contact center solution, Clarity Connect offers full-featured functionality for one simple price per user. Clarity Connect’s features include a self-manageable Interactive Voice Response (IVR) system, Automated Call Distributor (ACD), call recording, dynamic real-time dashboard, and reporting. Organizations can now take advantage of these and many other features as an extension of Chinook’s hosted Lync infrastructure for their cloud contact center.

“We are excited to be providing Clarity Connect as Chinook’s hosted contact center product. With its native Lync integration, it seamlessly leverages Chinook’s enterprise-class Hosted Lync platform. The combination provides a game-changing service offering for our customers,” states Steve Schwartz, President of Chinook Communications.

Now including Clarity Connect, Chinook’s full portfolio of hosted offerings will provide businesses with a cost-effective, full-featured customer care solution. Small- and medium-sized businesses will be able to take advantage of functionality that was previously cost prohibitive, as it was only available through on-premise, hardware-based solutions that were capital intensive.

“Partnering with Chinook was a no-brainer. Steve Schwartz and his team are highly regarded in the hosted Lync space. By adding Clarity Connect to their hosted Lync voice services, Chinook’s customers now have an easy and cost-effective way to add robust contact center functionality,” said Jon Rauschenberger, Chief Technology Officer at Clarity Consulting.

Chinook’s Hosted Lync and Exchange platform provides the optimal foundation for Clarity Connect to fully leverage the cloud for a cloud contact center. Chinook can integrate hosted Clarity Connect with Chinook’s Hosted Lync Voice service, on-premise deployments of Lync, and Office365 Hosted Lync.

About Clarity Consulting, Inc.

Clarity's Unified Communications Practice delivers premier products and solutions that leverage Lync as a communication platform, which allow our clients to significantly reduce costs and complexities within their IT environments. Our premier Lync product, Clarity Connect, is a robust contact center solution built exclusively native to Microsoft Lync. Clarity Connect seamlessly integrates with an existing Lync infrastructure, adding full functionality with one simple, fixed fee per user. Clarity's Unified Communications team can also create solutions that work with Lync's native APIs to bring extended functionality such as enhanced conferencing, broadcast messages, persistent chat solutions, and communication-enabled business processes seamlessly to Lync clients.

About Chinook Communications

With Chinook Communications, small and medium-sized businesses can have best-in-class phone, conferencing, email, collaboration, and other business services at a fraction of the cost of purchasing the hardware and licenses on their own. We offer enterprise-grade technologies to our customers as web-based services, enabling your IT team to focus on strategic operations instead of maintaining servers. If you want to improve your business operations while reducing costs, Chinook Communications is here to help. We are committed to reducing your IT overhead and providing your business with the services you need to succeed.

Category: Call Centre Solutions

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Added By: Sam Heggie-Collins on 22nd Apr 2013 - 12:39
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