Datapulse launches Intuition Enterprise
18th November 2010 - Datapulse, a Microsoft Gold Certified Partner, has launched Intuition Enterprise: a suite of interaction management applications that fully integrate with the new Microsoft Lync collaboration platform.
Datapulse Intuition Enterprise is a portfolio of solutions that includes attendant operator console, contact centre, presence integration and call recording.
This dynamic combination of Datapulse products and services further enhances the value of the Microsoft collaboration platform, allowing businesses to manage structured and unstructured interactions through integration into Microsoft's directory and presence services.
This unique blend of technology and expertise provides huge benefit to businesses across all sectors that are looking to deploy Microsoft collaboration tools across their enterprise, by helping to improve customer service as well as the efficiency of internal communications.
With many years experience in both voice application development and systems integration, Datapulse is ideally placed to not only add additional functionality to the Microsoft Lync collaboration platform, but also to provide a range of integration service to ensure that voice applications can be truly unified.
Intuition Enterprise and services are available through Datapulse's accredited network of channel partners, enabling customers to benefit from a consultation process relating to their complete collaboration infrastructure, with business issues highlighted and resolved by the combination of services and solutions from Microsoft, Datapulse and our experienced channel partner.
"Datapulse specialises in developing and providing cutting edge telephony and unified communications solutions that help public and private sector organisations improve person to person communication, while maximising resource and managing costs, said Adam Gent, Principal Microsoft Consultant at Datapulse. "As a Microsoft Gold Certified Partner with vast knowledge of voice applications, our customers and channel partners are assured they are hiring a qualified expert to deploy Microsoft's latest unified communications voice technologies. Our many years of expertise in customer interaction solutions, together with our skills relating to Microsoft Unified Communications, enable us to offer a truly unique service through our channel partners."
Datapulse, a Mettoni Group company, has been a leading developer of communications applications for over 20 years and provides software and services through its global operations. These unified communication solutions are utilised by organisations all over the world to improve the productivity and effectiveness of people, communications and processes. All Datapulse solutions are supplied through a network of accredited channel partners.
Category: Call Centre Solutions