Nexogy Adds Outbound Call Center Services to Communications Offering
28th February 2013 - Nexogy, a hosted communications solutions provider, and Sytel Limited, a leading vendor of contact center software with predictive dialing, today announce a partnership to offer enhanced features and functionality with a new outbound call center solution. The offering provides businesses with a complete cloud-based call center solution with centralized management.
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"One of the areas of rapid change in the contact center is the growth of diversified media services that provide all-in-one offerings, ranging from IP-based telephony through email, SMS, instant chat, video and the latest integrated web services," said Nexogy CEO, Carlos Lahrssen. "By adding Sytel's outbound call center services, we back our commitment to bringing our partners and customers the latest, most advanced call center technologies available."
With its additional offering, Nexogy adds the following features to its call center capabilities:
- Predictive Dialer: Automatically call multiple contacts and connect answered calls with available agents.
- Agent Scripting: Script and workflow designed to deliver a consistent message.
- Real-Time Reporting: Personalized dashboards and real time statistics on queues, campaigns, etc.
Mike McGowan, Sytel's vice president of sales, North America, commented, "We're happy to bring our support and predictive dialer technology to Nexogy's suite of existing services. Sytel brings unbeatable productivity dialing under FTC/ FCC regulation to customers who want the best in predictive dialing while staying strictly within the rules for silent calls. The increase in productivity we offer over progressive dialing means that payback for an outbound solution can be measured in weeks and months, rather than months and years."
Nexogy is a complete telecommunications provider that gives small- and medium-sized businesses the power to manage all of the communications from anywhere, at any time. Nexogy has been providing communications services to thousands of businesses since 1999, bringing new technology to your desktop and device, matched with outstanding support and customer service. Nexogy is a trademark of LD Telecommunications, Inc. For more information, visit nexogy.com.
Sytel Limited delivers secure, resilient IP telephony and media infrastructure software for carriers, enterprises and hosted contact center providers, connecting and managing calls and media sessions, without boundary. For more information, visit sytelco.com
Category: Call Centre Solutions